Our Mission Statement:
At Back To Bed superior customer service is at the very heart of our business and is the key to our success. We believe that creating satisfied customers is not enough; and will always strive to exceed our customer's expectations in order to earn their loyalty and have them sing our praises to others. This is our compass. And in all interactions, we will adhere to the highest level of integrity, honesty, and fairness.
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Kanton Provided Outstanding Customer Service
Back To Bed
2395 Sycamore Road
DeKalb, IL 60115
To Whom It May Concern:
I am writing to thank you for outstanding customer serivce that i received this past week at Back To Bed in DeKalb, IL. Thank you so much for the excellent product and service offered by Kanton Williams. He was extremely polite, helpful, and knowledgeable on sleep products. Kanton Also offered respect, which I appreciated. Other vendors acted more like used car dealers - badgering the customer until they purchased the product. I was very satisfied with Back To Bed and Kanton Williams. He was not only courteous, pleasant, and easy to work with, but Kanton made this a great buying experience. Your staff answered every question not only with an answer, but the answer had enthusiasm and energy! I truly walked away from this experience feeling like your staff was there to serve me.
Again, thank you for having the product I wanted to buy, and also staffing your store with people who were greateful to serve. Keep up the good work. We will be back to buy more products.
A Pleasure Dealing with John in St. Charles, IL
Last month I had the pleasure of dealing with John at your Back to Bed outlet near Portillo's in St. Charles, Illinois. I needed a mattress/box spring set, King Size, that my fiancée would not find uncomfortable yet which would provide substantial support for my painful back problems.
John was courteous and most attentive--and incredibly helpful, explaining step by step what to expect and why from each of several possibilities he thought best. And he explained his own experiences mattress wise, having severe back problems (including operations) himself.
His help was invaluable--and never pushy. I selected one and arranged for delivery some days later, explaining they would need to hit the delivery window sure (as otherwise nobody would be home)--and deliver for sure as otherwise we would have no place to sleep that night as we were just moving
in. That morning I called him to get the number of the delivery service to make sure they were aware of the time constraints and of the absolute necessity of not postponing the delivery date. To my pleasant surprise, John had already called earlier and double checked and everything was fine--a continuation of the absolutely wonderful service he had already
I still have a problem back, but Im pleased to say the problem has substantially reduced--and my fiancee has no comfort complaints. Whether or not, gentle reader, you have back problems, see John if you are in the mattress market. If you have a back problem, you absolutely should see him--or silly, needlessly pained you!! Listen to me! I'm 61 and never before wrote a glowing report like this. I wax poetic not! Believe it!
Scott was great, and followed up to make sure everything was perfect.
Just got my mattress delivered and wanted to share my wonderful experience with you. Scott Penters was our salesman at the store.
Scott was wonderful! He helped us select a great mattress that is just perfect for us! He was so kind and informative. Delivery was exactly as promised. The delivery men were so nice and made sure I was satisfied before leaving. After that, we received a follow up call from Scott.
Not only will I purchase another mattress from you, I will also tell my friends about you. Thank you so much. I look forward to many good nights of rest!
Defect in Mattress Taken Care of by Robert in Algonquin
I wanted to thank you and your organization for stepping up and replacing my 3 year-old mattress that had lost it's proper support. That said, Robert Liou really made the difference from a customer support standpoint otherwise I would've have gone elsewhere regardless of price or offering. Robert helped us choose the right bed 3 years ago for each member of our family - 4 beds in all. When I called him recently regarding our issue with the Milan King "sagging" he was very pleasant, professional and above all sincere to help. My experience with Robert has confirmed for me that Back To Bed understands the value of customer service - it's the people that make the difference.
Keep up the good work,
I would just love to inform whoever is interested about the customer service I had received yesterday while at the Kenosha, WI location. I have been looking for a bed prior to yesterday for approx 2 months and could not decide. The representative made my experience very smooth and painless! There was no rush and his patience was unbelievable! I didnt want to rush into a purchase so I spent quite a bit of time laying on beds and the whole time he was very polite and pleasant. I just wanted to let whomever was concerned know that you have an outstanding Employee that went above and beyond and how much of a great asset he is to your company if you didn’t already know. Thank You so much hearing me out. I was truly amazed, speaking that these days its hard to come across and Employee anywhere that actually does his/her job how they should. Have a wonderful day.
Insightful and understanding to customer's needs
Deer Back To Bed Management,
I want to compliment the wonderful service that my husband and I received from Back To Bed in Bolingbrook. The manager is so knowledgeable of his product line. His insight and understanding to a customer's needs is exceptional. I so appreciate the efficiency of the two gentlemen that delivered our miforma memory foam mattress. The two of them were polite, friendly, and moved quickly. Thank you so much for the first step of business, now we just need to get a good night's rest.
David Johnson in Matteson IL Made Allen Happy With His Decision
Just wanted to let you know how happy I am with the customer service I received today from David Johnson in your Matteson, IL
store. What a wonderful sales person! Am so happy with the purchase I made and David really helped me in making my decision. Thank you David!!
John Huggins in Gurnee, IL Polite, Patient, and Very Knowledgeable
Just wanted to say that we appreciated the outstanding service provided to us by John Huggins in the Gurnee store a couple months back. He was polite, patient, and very knowledgeable. We bought a new king bed and are very happy with it. The delivery people were also outstanding, polite and very efficient. We also love the free sheets. When I buy more I will look for the exact same ones. Only "complaint" if you could call it that is the decor at the Gurnee store -- could really use some color & personality! Thanks again to John for a great shopping experience.
The Kicks Family
Brian in Skokie was enormously helpful, Informative and Patient
I bought a Simmons Drysdale queen-size mattress set today at the store at 9719 Skokie Blvd, Skokie IL
. I want to let you know that the salesman, Brian Burghard, was enormously helpful, very informative, patient, knowledgeable, and good-humored. He made a difficult shopping task much more manageable and I very much appreciated his service. He ended up getting my order over two other major competitors.
A Smile + A Good Night's Sleep - Thanks to our Drivers and Aaron at St. Charles
1) Drivers delivered my Simmons Beautyrest yesterday at 5:00. They were prompt, efficient, friendly and when they left I had a smile on my face. Thanks for the nice experience.
2) Purchaed from the store in St. Charles from Aaron McHugh. Really knowledgeable guy when it comes to beds. Also left a smile on my face. Nice guy too.
3) Your web site doesn't have the above facility listed - it has one listed at the corner of Army Trail and County Farm Road - I drove there - it does not exist. I continued driving around toward St. Charles and "happened" upon the one across from Charlestown Mall. You might want to fix the web site.
**This error with our Google Maps has since been fixed - Thanks! (Kevin W - Webmaster)
Will Recommend to Friends and Family
The reason for this message is to let you know how satisfied I was with the work that Matt Frick did on my behalf in order to find me the most suitable mattress. He worked with me throughout the whole process and always made himself available. He is very knowledgeable and I intend to recommend Matt to all of my friends and family in the future. I could not be happier with my purchase from Back To Bed with the help from Matt Frick. Thank You.
DJ in Orland Park - Knowledgeable and Professional - Exceeded Expectations
I wanted to contact you to let you know my positive experience when I purchased a mattress from your company as I was on my way to Darvin Furniture in Orland Park I heard an ad on the radio about Back To Bed and a Free Grill - the ad was so good it caught my attention and as I was a half a block away from Darvin I saw one of your stores - I thought I would stop in and see what you had to offer - I was pleasantly greeted by DJ Hovis and the atmosphere of the store was inviting and clean - He was very knowledgeable and took time to go through all the detail sof the mattresses in the store - It was a non pressured sale but I knew he was determined to keep me in the store and sell me a mattress - He was professional and knowledgeable - the kind of employee everyone wants in their business - I too am a sales peron and hard to sell to - he was impressive and I left buying a Simmons Beauty Rest Anniversary Mattress -
It was delivered on Friuday as promised since it was nmot in stock and had to be made for me - which was not a problem - the delivery men were 5 minutes early and very polite and ready - They carried it up 3 flights of steps and took away all of the rubbish quickly and efficiently -
The best part is the mattress is terrific - comfortable and exactly what I wanted - when you spend that much money $2600 total (I took the discount vs the grill) you hope that the experience is exactly as you would expect - I would appreciate if you could pass this email along to higher management so that they get to hear the good experiences when buying from one of their stores.
Ed was Very Friendly, Helpful, and Knowledgeable
I just wanted to thank you for the referral you provided to Ed, at the Elmhurst Back To Bed store. My husband and I went on Saturday morning to look at mattresses and Ed was very friendly, helpful, and knowledgeable. He quickly understood what we were looking found a great mattress for my son. The process was very easy. It also made me realize how much my husband and I need a new mattress too, so I am sure we will be visiting Ed gain in the next few months for another purchase.
Compelled To Write To The Home Office Singing The Praises Of An Employee: Robert Liou at Algonquin
Todd and Vivian D.
March 14th, 2008
To whom it may concern -
We wanted to write in regard to your sales person, Robert Liou, at your Algonquin location. I have worked in customer service oriented jobs for 31 years. I give great customer service and I always expect to receive the same when I shop, but am largely disappointed. However, this is the first time I can remember being compelled to write to a home office singing the praises of an employee!
Robert is a true asset and his qualities are rare. He was very informative; it was clear he knew his product and also the effects of sleep, interrupted sleep, etc. He had an answer for every question. He was able to demonstrate, and explain details in a way that educates the customer respectfully, without making them feel stupid. He was gentle and patient, and never once made us feel that we needed to hurry things along. In fact, we kept him there past closing and I kept apologizing for doing so, but he wasn't the least bit upset about it and assured us it was okay and happens sometimes.
Robert spent time explaining things about every mattress we tried, every pillow, every chair - even those things we clearly weren't planning to buy, like the chair - and did so with gentleness and pride in his products.
He was the kind of sales person you WANT
to buy from! I found myself hoping he would make a good, hefty commission off of this sale, because he deserved it. We were never pressured for a second, never pressed towards items we couldn't afford or didn't need. Instead, by his knowledge, we were guided to what we wanted to go with. He in no way tried to upsell us, and yet, because of his skill and all of the rest, we chose
to do what, for us would've been unthinkable prior to that day - and that was to spend $300.00 on 2 pillows!!
Yikes!! It sounds crazy to us still, but yet Robert is able to convey the value and benefits so beautifully and seamlessly, we had to have them, and can't wait to receive our delivery!
At the very least, I sincerely hope he will be acknowledged by the company for his outstanding customer service! I'm going to try to send him more customers. I would also suggest you consider Robert to help train other sales people to do things as he does. He deserves your recognition, as well as a raise!! We can only hope that, if needed, any service after the sale will be just as kind!
Many sincere thanks -
Todd and Vivian D.
Altogether The Best Retail Experience I Have Ever Had
I would like to take just a moment of your time to thank you for hiring some of the most polite, professional, nicest people I have dealt with in retail.
I'll start with Tina, the salesperson at your store. She was incredibly knowledgeable and helpful and eager to help. Arnie, also at the store, was a whiz at getting delivery set up for me in record time and did it with a smile. Juan and Esau delivered the mattress and box spring and head and foot boards. They took the old mattress/box spring down steep stairs, brought the queen mattress/box spring, head and foot boards - again up steep stairs - assembled the entire set up in 15 minutes. And they, too, did the work with smiles, professionalism and knowledge. Then calls Kwame. Just to make sure everything went according to plan. And yet again, another lovely individual who just wanted to make certain I was happy with the purchase, the delivery.
As I said, altogether the best retail experience I may have ever had. Hats off to your hiring people. More, though, hats off to the five people I dealt with. They are the best!
You can bet that when I need further bedding, Back To Bed will be where I go - and where I will send the people I know.
Manager was Humorous, Patient, Helpful, and Sincere
We are previous customers of Back To Bed. We purchased our king Tempur Pedic at your Schaumburg store, and found ourselves back there when our 3 year-old grandson needed a twin bed.
We went in and asked for the least expensive bed and your Store Manager treated us with the same courtesy and respect as if we were purchasing your most expensive bed on the floor. He was humorous, patient, helpful, and sincere. We had been to numerous stores and they were all hard-core sales people. He just wanted what was best for our situation.
For that reason, I am writing to commend your store manager and let you know what a great asset he is to your company.
Carol and Ed M.
So Happy with the Product!
To whom it may concern:
Upon entering your store on Rt.83, in Elmhurst, we were greeted warmly by your salesperson Tom. We were interested in a Tempur-Pedic mattress. Tom explained all the excellent features of The "Classic Model". What knowledge he has. This convinced us, this mattress was for us! Will help ease the back pain! Will provide restful sleep! And it truly does. So happy with the product. And pillows also!
We were truly blessed by selecting this store, with Tom there. He's terrific.
This store and product will truly be highly recommended.
Will Highly Recommend your Company to Others
Attn: Customer service
To whom it may concern:
I recently purchase a Tempurpedic bed from your Schaumburg store and would like to commend you on the service I received from both your salesmen and the delivery men.
All of them were polite, attentive and helpful. I will definitely do business with you again and will highly recommend your company to others.
Thank you for making me a very happy customer.
Garrett was Incredibly Patient and Informative
To whom it may concern,
A couple of weeks ago, we were shopping for a new bed and decided to stop into Back To Bed at 1008 N. Rohlwing Road in Addison. We had relatively no idea of what type or size of bed we wanted, just that we needed something to quickly replace our rapidly deteriorating mattress at home.
We were expecting to walk away with just a bed - we didn't expct to receive the type of outstanding customer service which Garrett provided.
Garrett was incredibly patient and informative, offering us a great deal of information on every model we looked at. Because of his great service, we found the perfect bed for our needs. Not only that, but he went out of his way to make sure the bed could be delivered to our residence the same day.
We have found ourselves in many situations where customer service is nothig more than a bad afterthought. It is refreshing to have such pleasant experience with a helpful, knowledgeable, courteous and professional sales rep like Garrett.
Thanks and regards,
Nathan S. and Alicia O.
I moved into a new house two years ago and needed a mattress for my guest room. Robert Liou was very helpful to me in making a decision as to what would work well for me. The installer also hooked up my existing headboard and had an extra bracket that I needed.
Last year I purchased a queen mattress set and again Robert helped with the size and I was given the newest sale price. My son was very satisfied.
This year I purchased a king size set to be used at my summer residence. Robert was very helpful with the delivery and the delivery people were very helpful and accommodating. This delivery was in Wisconsin.
My son is moving and again we will be purchasing a split box to accommodate the size of the room. Robert explained that split box springs were available.
Thank you for your convenient store and most helpful salesman.
Wonderful, pressureless service
I want to thank you for your wonderful, pressureless service last week. It had been and continued to be an exhausting week due to a death in the family. As family members were arriving we needed to replace a queen set at our home ASAP. I had heard and seen advertisements for your store and decided to stop by, not necessarily to purchase but to price a new set.
In previous weeks I had already purchased another queen set from Costco down the road from you, and as you know, I pass two other famous bedding stores to get to your store. Because of your gentle personality and your ability to listen to my needs I felt very comfortable looking around your store and asking questions. Each question was answered clearly, never steering me from my original needs.
Then, to top it off, the directions you typed for delivery were very clear as my home is difficult to find. Your guarantee of delivery time, which was absolutely necessary as we were going to a funeral, was PERFECT! The delivery men were kind and STRONG!!!
Thank you for all your patience. It may have been nothing special for you but it had been part of a hectic two weeks you made easier for me. We love the bed and may be returning to your store.
I ask that you forward this letter to those over you so they realize how good their manager is at his job. Again thank you and hope to see you again.
Wynn Ann R.
What more could a customer ask?
From the moment I walked into your store and met your manager there, John Huggins, I suspected I was in for an outstanding shopping experience. From that first impression through the delivery of my mattress earlier today, I was never disappointed.
John, through his patience, calm manner, excellent listening skills and outstanding product knowledge quickly understood all aspects of my needs. He directed me to a series of mattresses which he felt matched those needs. Never once did he try to push me to something I didn't need and wouldn't be able to afford. He explained the differences between possible choices and the pros and cons of each. He offered me all the sales and discounts to which I was entitled and prepared a price comparison sheet for me so that I could go home and consider my options. He did all of this without assurance that his contact was going to end in a sale. I called him a dew days later for some additional information which he quickly provided. His kindness, sense of humor and obvious desire to please were again apparent when I came to purchase the unit on which I had decided. He made it eminently clear how much he appreciated my business.
Earlier today, the bed was delivered by 2 gentleman who could not have been more pleasant, helpful and respectful of my property. They even removed some pictures hanging on the walls of my stairway so as to avoid any chance of damaging them. They allowed me time to vacuum after removing the old bed & even moved a heavy piece of furniture from the area at the head of the bed which I will need to have made shorter as I changed from a king to a queen. You must really do something right when you select and train your employees.
And then, the icing on the cake! John called a short time ago to see how the move had gone. What more could a customer (or for that matter, just any ole person) ask?
I have already told several people about this experience and am sure I will be telling more. Having done a stint in retail I have very strong feelings about appropriate customer service. I will not list them here but let me be clear - my experience with Back to Bed exceeded them all.
Thank you for this opportunity to share my thoughts with you.
The service was outstanding
I recently purchased a Simmons Beautyrest mattress from the Lincoln Park
store (Halsted and Diversey).
From the moment I walked in the door, the service was outstanding. The Store
Manager (Robert) was extremely knowledgeable and helpful in assisting me in
my search to find the right mattress.
I walked out of the store confident that I had received a great deal. The
mattress was delivered on time (as promised) and has met all my
expectations. All in all, a great experience from start to finish.
I would recommend this store to anyone considering a bedding purchase. The
service is great and you will have no regrets.
John is a life saver
I have to say that John is a life saver and I mean that with all sincerity. When I finally made my way to John's store I was in absolute agony. I have a very demanding job that is extremely safety sensitive. I work for Chicago's hometown airline fixing jets. I also have had the misfortune of having my back broken in two places. So severely debilitating back pain has been a long time issue. I hit all the name brand vanilla chain stores and the experience was less then enlightening. Also the high pressure tactic to leave a deposit on my credit card was very annoying. I am the dummy for allowing it and not surprised that I still have not received my refunds.
This is where John comes into play for me. I entered his store expecting the same kind of lack luster treatment. What I experienced was anything but that. His warm demeanor and knowledge is first rate. He is patient no pushing or steering to one brand over the over happened. He took the time and explained all the differences to me and all the pros and cons. He is very enjoyable to talk with. I was given all the time I needed to make the decision and purchase. His pricing is the best around. I left feeling completely satisfied with spending over $2,000.00. I went with the Simmons Black Series and the wife and I are in sleep heaven now with this bed and although this was a major purchase I would do it all over again in a Milli-second thanks to John.
Everything went smoothly after the purchase. The delivery team was prompt and professional and also moved everything I requested with no issues. John: thank you for everything. I think of you as a new friend now. We are sleeping better now then at any point I can ever remember. I want Back to Bed to realize what a true asset you are to the corporation. You could teach a lot to other sales managers and sales persons. Thank you again. You have earned a customer and referral for life from me.
Extremely professsional and helpful
Recently my husband and I purchased a Beautyrest mattress. Our salesman,
Mike Pahlow, was extremely professional, helping us through the process of
choosing the right mattress--not that easy a task. (Ask him!) What
impressed us was his patience throughout the process. What I appreciated
was Mike's interest in our needs, asking many questions to pinpoint what we
had trouble identifying ourselves.
What was most impressive was Mike's follow-up phone call to ask if our
exchanged mattress delivery met with our satisfaction. I'd say that is very
Thanks for having this guy at our local store!
When you have an excellent sales experience, you should tell people. I wanted to let your company know that you have an amazing, extremely knowledgeable and customer minded salesman at your location in Bolingbrook, IL.
We were at four other competitors stores before meeting Bill Kraus at Bolingbrook. We quickly felt comfortable and that we were being honestly informed. It made our decision to buy from your company a no-brainer. I only wish other companies could realize the value in having someone like Bill to interact with customers. Bill should give training on his sales style to other stores, as it results in customers who are able to breathe easier about making a major investment like a mi forma or tempurpedic.
Thanks for having this guy at our local store.
Jason was AMAZING!
Jason Rainwater at the 2000 Clybourn Chicago store was AMAZING! I had been SO taken advantage of by a couple of fly-by-night used mattress salesmen who took my cash. Jason was able to pretty much solve my problems and completely turn around my situation in a matter of minutes with some of the best customer service I've experienced in years! (And I feel like I deal with SO MANY sales people - really great sales people are so hard to find - you have a rare gem in Jason!) I found him because I stumbled on to good reviews on Yelp and I'm so glad he happened to answer the phone - I don't even really live near his store. Jesse Monaghan also helped me out too at the Niles store- boy does she know her stuff! I will certainly be a repeat customer! (And I have had nothing but bad experiences with bed purchases for 15+ years!)
Pleasurable shopping experience
I had a great experience shopping for, and buying, my new mattress thanks to
John Huggins and his staff at the Back to Bed Store in Gurnee, IL. All were
very personable, knowledgeable, professional, and made shopping there a
pleasurable experience. Kudos to John and his staff!
Looking forward to getting a good nights rest. Thanks Aris!
I wanted to take the time to tell you how happy I was with the customer service I received at your store. Aristides was a pleasure to work with. He knew his products and I never felt "being sold".
As someone in the sales profession, I hate when salespeople are just looking for the next sale. He understood our needs and took the time to go over the beds and explain the differences. We walked out after 45 minutes with a brand new bed and I felt good about spending that kind of money.
Thank you Aristides and thank you Back To Bed!!! My bed arrived today in the time slot I was told and I am looking forward to getting a good nights rest tonight! Thank again!!
Carlos is an asset to your store
Just wanted to pass along a thank you and job well-done. I just purchased a twin bed from your store in Arlington Heights, Illinois in which Carlos Martin was my sales associate.
He was refreshingly humble in his demeanor and a pleasure to work with. He was professional and informative, moreover not pushy. My wife and I had just been to American Mattress and left less than pleased.
Again thank you and Carlos is an asset to your store. When we need another bed we will go back.
Our thanks to a first class operation!
We purchased a new California King Tempurpedic mattress and foundation last week. I would like to compliment the manager of your Gurnee store. Even though we have had a Tempurpedic for many years, we thought it was time for a replacement. John Huggins, pointed out the differences in the new models and pointed us in the right direction to make our choice. I would also like to let you know my appreciation for the professional delivery. The two young men were most impressive and polite. They used shoe coverings without being asked. Our thanks to a first class operation!
Truly an asset to your company.
We purchased a new Simmons mattress a couple weeks ago. The store manager at the Gurnee, IL. store is John C. Huggins. We found him to be outgoing, knowledgeable, and professional. He is truly an asset to your company. We enjoy our mattress very much and won't hesitate to recommend it to our family and friends.
Outstanding all around.
We purchased a Beautyrest bed set from John H. at the Gurnee store and cannot say enough good things about the experience.
John was attentive and patient as my wife and I plodded through our decision-making and still found the time to service his other customers. John's knowledge of mattresses and sleep comfort was very instrumental in guiding us to buy our bed from Back to Bed. Our sleep has been great since! Also, the delivery was superb as the drivers arrived on time and delivered and setup our new bed set in less than 5 minutes.
Very Helpful staff and great prices - Thanks to Kyle K.
Went here today, and got exactly what I was looking for. Told Kyle I was looking for a cheap and soft mattress and got exactly that. Very helpful staff and great prices, I definitely recommend coming here if you're looking to buy bedding.
Made me feel like a friend, not just a potential customer
I wanted to take a moment to share my recent experience at your location in Gurnee, IL. I first visited this location on Tue 7/5, looking for a mattress for my 2nd bedroom in a newly purchased townhome. I have family coming to visit over the Labor Day holiday and wanted to purchase a second bed.
When I visited the location on Tuesday, Susan Strand was the representive in the store, who was working with another customer. Even though she was with another customer, she still made eye contact and greeted me. I preused the floor and within a few minutes was greeted by Susan. I explained my needs for a 2nd bed and was looking for a good mattress at a good price. She showed me what was on the floor and mentioned she had floor models in the back that were discounted. Being price consious, I was interested in these mattress. I wasn't concerned with trying out the mattress, since it was for my 2nd bedroom. She gave me the info on the Beaumont plush and an idea of the price. I took down the information on a business card and left the store. I visited a competitor store across the street shortly after my visit at Back to Bed and was not pleased with the attention I received from the store representive and looked without aid at the models on the floor. I then returned home and did some research online.
The following day, I decided to visit the Back to Bed in Gurnee again, and was pleased to find Susan working again today. Susan remembered me from the previous day and immediately made a connection with me. She listened and understood my needs for a 2nd bed and my sensitivity to being price consious. I looked at less expensive models and Susan provided detailed pricing on these models. After 30 minutes of deliberating and after seeking Susan's suggestions, I decided to purchase the Beaumont Firm (instead of the Beaumont Plush, which is what I initially considered).
I want to commend Susan, and hope that you will do the same and share my comments with her. She is phenominal in that she was more than willing to spend what I consider, more time than she needed to to understand my needs, make me feel like a friend, not just a potential customer, and feel like I was getting the most for my money. My Beaumont is to be delivered Saturday and I can only hope that the delivery folks are half as nice, knowledgable, and phenominal as Susan. Bravo! Back to Bed has a true gem in Susan.
Jessica Made Us Feel Comfortable
WE HAD AN AMAZING EXPERIENCE!!!
We went to Back to Bed in search for a mattress for our son. Jessica was helpful with all of our questions and there was no pressure to make a purchase. We had a question of where the mattress we were looking to purchase was made. Jessica picked up her phone and had an answer in less than a minute...literally!!!! Jessica told us to take our time and really made us feel comfortable in a no pressure environment. Well, after we made our decision for our son, we looked for a new mattress for ourselves. I have to say that because Jessica was so helpful and such a wonderful person to work with, we decided to make, yet another purchase for ourselves. Jessica was again instrumental in helping us with our purchase and was an absolute pleasure to work with.
I can't say enough good things about Jessica. Jessica helped us by answering all of our questions and there was no pressure to make a purchase. I highly recommend Back to Bed for anyone who is looking for a new mattress. Jessica was awesome!!!!
Very happy with his knowledge, friendliness, and care
I recently purchased a Tempur cloud supreme at your Addison location. Garret recommended the mattress based on my sleep habits and discomfort I was feeling from my current mattress. Garret knows his mattress. I was very happy with his knowledge, friendliness and care. He made the buying experience no pressure and hassle free. I recently called about a problem with the box spring and he took care of it all quickly and to my satisfaction. I did some research and shopping on the internet and other stores before my purchase and can say that Garret and Back to Bed made my overall experience from shopping to delivery very enjoyable and informative. Thank you.
Very satisfied with the wonderful service
To Whom it May Concern:
My husband and I visited the Joliet location, and were very satisfied with the wonderful service that we recieved from Ron Bice, and Brian Byrne. Both were very imformative and answered all the questions we had regarding our mattress purchaase. We will definitely recommend them to our family and friends for their future mattress purchases.
The whole process went great
I just wanted to let you know that the experience I had at your Gurnee store with John Huggins was great. He was very patient, informative, and helpful. Other places I had gone to look at Tempur beds, I felt like I was talking to a "used car salesman". The whole process went great, from the moment I walked in, to delivery. Thanks for everything and I would definitely recommend your store to anyone looking for a bed.
I just wish i went to your company first
I came into the store exasperated after a terrible experience at Macy's. Bob gave me a welcome and funny greeting. In less than 15 minutes I had the bed I wanted in the price point I wanted. He was just great. I just wish I had listened to my sister and gone to your company first.
Tell Kip to keep up the great work
Just sending some great feedback about Kip at your store on Roosevelt in Chicago. We are a repeat customer in search of a new bed for our son. Because of the great service this store has provided in the past, I called them first to get a quote on a new bed. Kip was very prompt in responding with information ready and answered all of my questions. I will most likely make a purchase today. Please tell him to keep up the great work!
Your company should be proud of John
On April 13 my granddaughter and I visited your store on 6117 N. Lincoln, Chicago 60659. We met a very polite and intelligent young man John Dillon. John spent over an hour with us. He explained everything to us. John never tried to up sell or downgrade competitors. Your company should be proud of this young man, he is an asset. There should be more sales persons like him.
Shannon and I each bought bed sets because of his help. Bought Apr-13 - delivered Apr-16. Product is excellent.
Cindy is kind and pleasant
This is a complimentary letter for salesperson, Cynthia Nichal at 2349 West 95th St. in Chicago, Illinois 60643, (773) 238-6369.
She is kind, pleasant, not "pushy" and comminicates her expertise well. She is respectfull and answers the customers' questions.
I purchased a Sogno mattress set from her last week. My son purchased the same mattress full set about a month ago from "Cindy". He was pleaseed and the reason for my purchase.
Also, the two delivery men were pleasant, professional and quick. I enjoyed this purchase.
Jessica made us feel like family
My wife and I were out yesterday and we decided to make a stop at the Back to Bed store. We were not planning on purchasing a bed, but after meeting Jessica and talking about the Tempurpedic beds we were sold. Jessica was extremely knowledgeable on the beds and helped us make a great decision. The sales experience made us feel good and was not aggressive or high pressure. She made us feel like family. Excellent store and excellent employees. A+++ Experience. I would highly recommend this store to anyone looking at Tempurpedic beds.
Had a great experience the moment we walked in
Had a great experience from the moment we walked in. Greeted by Jessica and she was very informative and at the same time gave us plenty of "breathing room". After we finally picked out a bed, she worked with us on price and was able to get us a delivery within two days. I am definitely going back there to buy our next bed!
I've been won over and will refer my friends and family
Just purchased a middle of the line MiForma memory foam mattress and foundation. Top notch service, no pressure and endless product knowledge exhibited by our salesman (store manager, I forgot his name).
My first few nights on the new mattress have been exactly as described by the salesman. Great product. Great service. Reasonable pricing. I've been won over and will refer my friends and family without hesitation.
I would recommend John Mark to anyone
I can't say enough good about John Mark, Back To Bed Store Manager in the St. Charles, Illinois store.
He was excellent at helping me identify the most important mattress characteristics for me...always unrushed. He explained the important points and differences about the mattresses I was considering, including those aspects some people don't like so I would be aware. As I completed my due diligence research, there was no consumer-discussed topic on the web that John hadn't mentioned. No surprises -- that's the kind of honesty I want to patronize.
I actually ended up postponing a mattress purchase at this time when my work situation changed and he graciously accepted my decision and processed the cancellation without trying to hard sell me something cheaper and without heaping on guilt. He's a man of much integrity - I would trust him again to guide me through the big decision of mattress selection and I would recommend him to anyone, especially those overwhelmed by the complicated world of mattresses as I was.
John was by far the most honest and informative person that I spoke to.
People buy from people they like. I had a very enjoyable experience purchasing my first bed from Back to Bed. I went to Back to Bed first, then to four other places, and then back to Back to Bed. The reason I returned was because of the manager, John. John was by far the most honest and informative person that I spoke to; he was more of a consultant than a salesman. With such a pleasant experience and competitive price, my sister also ended up buying her first mattress here.
I immediately felt right at home and John was fantastic to work with
My husband and I were in desperate need for a new mattress and I looked around at several stores. At each of those stores, I felt pressured to buy that day even though I knew I was just looking around. When I walked into Back to Bed one day last week during my lunch hour, I immediately felt right at home and John was fantastic to work with. When I got home that night, I told my husband that I narrowed it down to a few beds and we were absolutely buying a bed from John. The bed was delivered today and the delivery guys were super nice and on time. We couldn't be happier! We highly recommend John and Back to Bed!
We really enjoyed the entire experience with Back to Bed and John
My wife and I bought a guest bedroom mattress from John, the manager at Back to Bed. He is a delightful person to work with and he never made any attempt to pressure us into a decision. He gave us great advice on what we could get for our budget. We went into the store twice and bought the mattress on our second visit.
We set up home delivery for a Saturday and we got a phone call a few days before the delivery to confirm. The delivery guys showed up on time and were very nice, professional, and quick.
The best part about the whole experience was that John called us after our delivery just to make sure that everything went well with the delivery and that we were satisfied. I couldn't believe it! Such great service.
We really enjoyed the entire experience with Back to Bed and John, the store manager. Thanks, John, for genuinely caring about us and seeing us through the entire process.
John, at Back to Bed, was friendly, offered advice, but let us alone when we asked
The last time I went shopping for a bed, there was a lot of pressure to purchase that day, so I was not looking forward to the experience.
John, at Back to Bed, was friendly, offered advice, but let us alone when we asked and were trying out the beds. He was attentive without being obnoxious. This was a great experience and I appreciate he handled multiple customers without letting any one feel neglected.
Price, delivery, everything was just great.
I would definitely recommend going to the Naperville location and check out their selections.
Very honest and forthright with pros/cons of each bed
The customer service was simply outstanding. No pressure, very, very detailed. Took time to explain to both my wife and I, not just rushing through questions.
Took time to hear all of our concerns, etc, and had us try a select group of mattresses based on what we said. We took time to think about it, again no pressure, and when we came back for sale again was very pleased. John, our sales rep I definitely enjoyed buying through him. Very honest and forthright with pros/cons of each bed.
He didn't try to sell me a mattress but he tried to give me solutions
I had a great experience with my purchase of my new bed at Back to bed. I went to several bed stores before I made a purchace. The reason I purchased fron that location is because he didnt try to sell me a mattress but he tried to give me solutions to my sleeping problems. Once again thank you so much on my new bed I'm sleeping so much better.
Pleasant business with the manager Lee
I had really pleasant business with the manager Lee. It was my first bed purchase on my own budget, and he offered me a great deal. I went there with my mom and boyfriend; he gave us plenty time to try all the bed in the store without bothering us or pushing us to buy a bed. Lee also listens what I wanted and he tried his best to meet my needs, which are comfortableness of the bed and affordable bed. He listens what the customer says and patient too. I'm very picky but he got me. 'Lee' is an awesome manager and he is very handsome!! I would go and buy another bed from him.
He's very knowledgeable, but more importantly, very friendly
This place was my first real business impression of Schaumburg and boy can I say it was incredible. Recently moving in from Memphis, I didn't know where to exactly go to buy a mattress. I found Back to Bed online, noticed it had good reviews, and also noted that I saw a guys picture named Lee on the site. Let me just say that Lee is awesome. He's very knowledgeable, but more importantly, very friendly, and very laid back. I had researched some info about the Tempurpedic mattresses, and he made that brochure info a lot more clear. His hard work and dedication towards his customers shows in his attitude. I got my mattress in perfect shape, and on time as he had mentioned. After my initial purchase, I ended up coming back and buying a futon also from him. The guy is simply awesome. Rarely can you say that you won't mind stopping by a place you bought a mattress from, just to say hi to the guy that helped you. That says a lot. Thanks again Lee! YOU THE MAN! Thank you again for your help and your patience in the process!
Glad my family recommended the store to me. Thanks Lee!
I was in desperate need of a new mattress and needed to do it within a few days to compare sales that were running at different stores. Unfortunately, in the last 2 days I became pretty sick, but still had to go shopping. I walked in to the store not knowing at all what I wanted (and not really wanting to be there at all). Lee, the store manager, was VERY informative and extremely helpful making my decision much easier than I thought. I also believe I got a great price which was key to my purchase. I feel confident about what I bought and what I paid and am glad my family recommended the store to me. Thanks Lee!
Lee is a very helpful
The manager Lee is a very helpful and great manager. Back to Bed are lucky to have him. I had an issue with a mattress that I bought from that store. I read online that they had a 90 trial period. They were honest about it and really nice. They helped me pick a different bed and delivered it the next day. I went to 4 different stores and no one else matched their price or customer service. Trust me I am tight with my money so for them to make me buy on the spot tells you the deals are great...
Received professional service and a great price!
Went into this location a few months ago to educate myself about matresses before I made a big purchase. Lee, the manager was extremely knowledgeable and friendly. He spent over an hour with me explaining about all the variations. I returned today to make the purchase. Lee remembered I'd been in and was great! I received professional service and a great price!
Friendly, professional, and very knowledgeable
This was a great shopping experience! I will go back to this store to purchase another mattress for my family. Friendly, professional, and very knowledgeable. Would highly recommend !
We spent a good hour at the store talking with him
My fiance and I were looking at a few locations for the perfect bed for us. We were debating between two different brands and decided to go with the Rhapsody Temperpedic King mattress. Not only was the manager Lee extremely knowledgeable, but he was laid back and pressure free. We spent a good hour at the store talking with him before we decided to make our big purchase. He had the item shipped to us the very next day at the exact time he promised. He even threw in a free pillow for us!
If you would like to purchase a quality bed with no sales pressure, this is the place!
My husband and I needed a new bed after 18 years. We went to the Back to Bed in Bloomingdale, where we met Shayne.
Shayne was very helpful and explained all the different styles and types of mattresses in the showroom. He had us test each one. My husband liked one mattress and I liked another mattress. Shayne suggested trying one other and we both liked it. We have been sleeping on our Simmons Beautyrest Black for approximately 2 weeks and my husband, who has been through back surgery, can now sleep through the night and not wake up in pain. I sleep better as well.
My oldest son moved out the beginning of September and we sent him to Shayne for a queen size bed, along with purchasing two twin beds for our twins. If you would like to purchase a quality bed with no sales pressure, this is the place!
Mary A. & Greg S.
He even helped me to my car!
I went into the Oswego store to buy a bed frame. The salesperson was so helpful and was very kind to my son. He even helped me to my car, which never happens at stores anymore! I cannot recall his name, but his initials on the sales reciept are SMJ and he was the only salesperson on the floor today September 3rd. When it comes time for me to purchase another mattress, I will be coming back to the Oswego Back to Bed because of the great service. Thanks!
Our experience with Ed and Back to Bed was great and think yours will be too
I would love to submit the following review of our experience with Ed:
If you are in the market for a new mattress, take the time to go see Ed at Back to Bed. Ed is a wealth of information regarding the various mattress options he sells and he makes the effort to translate that information into the best mattress choice for the customer. Even after we made our purchase, Ed took the time to make sure the mattress was delivered on time and in good shape. We really appreciate that level of customer service. Our experience with Ed and Back to Bed was great and think yours will be too.
Thank you, Back to Bed! I AM making myself comfortable!
Hello. My experience with BTB this summer was stellar. Both of my children wanted Temperpedic Pillows-my daughter, in particular, wanted the Cloud Pillow. Well, the pillows are not inexpensive, and as money is all ready tight in our household, they were required to do chores weekly and then go to BTB to apply their earnings to their pillow balances. Ron Bice, Store Manager of our Joliet Illinois location, was very helpful and encouraging to my children. He made the job of earning those pillows all the better because of his helpfulness and kind words. The kids have been using their pillows for about 2 months now and they love them! My daughter has the miForma mattress, my son will in the spring of 2012, and someday, after I have saved enough, that Cloud Temperpedic adjustable, massaging King size will be mine and my husbands! Thank you, Back to Bed! I AM making myself comfortable!
Shane Shiner has been very helpful with my bedding needs!
Just wanted to say Shane Shiner, manager in bloomingdale, has been very helpful with my bedding needs! He assisted me with a number of mattress coordinations and I believe he is a great guy to work with! He knows his products well and is a good salesman!
Very Welcoming and Helpful
We first went to one of the bigger name furniture stores in town to look at mattresses. The sales associate was clueless and didn't really seem to care what we wanted. We left and decided to go to the Back To Bed store that same night.
We walked in and the store manager was very welcoming and helpful. He was not pushy at all and seemed truly interested in what we were looking for. He was VERY knowledgeable and honest about his products. We were looking for latex or soy mattresses and had a hard time finding them in the big box furniture stores or even online. Back to Bed had a nice selection to choose from at good prices. In a matter of 45 minutes, we bought 2 mattresses, a bed and a pillow. The prices were very competitive and the customer service was OUTSTANDING. We are very pleased that we decided to go to the Back To Bed store and will go there for future purchases as well. Thank you!
Gary & Kelly C.
I will 100% refer your store to anyone I know in the market
Thanks Ron! It was a pleasure working with you and I will 100% refer your store to anyone I know in the market for bedroom gear. If my first born child is a masculine one I will purchase Tempurpedic stock for him as an honor to your industry. In all seriousness, thanks again for your patience, non-pushy salesmanship, and guidance/advice. It's nice to be treated like you are going in for a California-King gold-plated Tempurpedic even when you are purchasing a simple day bed. I look forward to doing business again in the future.
Tommy and the other young man were just wonderful
We were in Saturday looking for a set for my grand-daughter. Tommy and the other young man were just wonderful. They gave us great information and we decided to buy the mattress and Oriental looking platform bed my grand-daughter just loved.
These guys are great.
Linda G & Leslie T.
When problems occur we are dedicated to fixing them
My wife and I purchased two queen size beds from your store located on Rte 59 just north of 75th Street and south of Rte 34 (Ogden Avenue) in Naperville, IL. While we had a problem with the proper bed frame being delivered (we have full size head and foot boards), the store manager made sure everything was right before he would close the ticket on our order, including special ordering a bed frame that was no longer being carried. Every thing was performed to our satisfaction. I definitely will recommend this store to all my friends and anyone looking for a bed. I just wanted you to know how pleased we are with the quality of service we were provided.
A very good experience, we will be back one day
Typically when a response comes to corporate, I would believe they are usually negative in nature. However, this one is just the opposite. It's about our wonderful experience at the store in Oswego, IL with the manager: Steve.
First, I would like to preface by saying that my wife and I had horrible service elsewhere, which that company made right by saving us more money. After we talked to Steve, we got our money back from them, and decided to purchase our miForma Relieve from Steve.
First we explained him our situation, then he EDUCATED us on the beds, where other locations and other stores just said, "lay down on them, try them out, tell me what you like." After he helped us choose our final selection, he didn't pressure us at all, and was very helpful in fulfilling our needs. That fantastic customer service is why he has so many positive reviews online, now including one from me. Those same reviews are the only reason we decided to go to that specific Oswego location, glad we did too! I believe that is how he was able to educate us and many others, should be trained and rolled out company wide. A very good experience, we will be back one day.
"BEST DECISION IN YEARS" would describe our satisfaction
I am writing to "pay a compliment."
Last weekend, we made our first-time purchase at your Racine location. "BEST DECISION IN YEARS" would describe our satisfaction with both the mattress quality and the actual buying experience. The manager has a natural and non-pressure sales style that enhances the customer's ability to MAKE A CORRECT DECISION in mattress-buying options!!! He encouraged us to come back as often as we'd like and try out the three favorite mattresses. We are glad we did! We ended up with a great MiForma Relieve mattress and are thrilled with it. It's wonderful to have had the four best nights of restful sleep in over three months!
We are coming in to buy a second mattress for our daughter next week and have referred him and you to at least 10 people in the Milwaukee area!!!
We sleep like kids!
We have an antique full bed--that my husband and I purchased as newly weds--approximately 39 years ago. When we moved into our house 33 years ago, we had to move the box spring up a ladder to the second floor as it would not fit up the narrow staircase of our 1901 house...needless to say we rarely changed the box spring.
Our mattresses did not last because the box spring was shot. When we explained our need to keep our romantic antique bed both Dennis and Cindy suggested that we buy a bunkie board and the mattress of our choice. We placed the bunkie board on top of the old box spring a bed skirt then the wonderful new mattress. The result is fantastic-the bed looks more antique-the room looks bigger because the bed is higher. We sleep like kids!
Accommodating, Patient, and Attentive to Customer's Needs
Not only is the store manager knowledgeable with your products, he is also accommodating, patient, and attentive to your customers' needs.
We recently listened to his advice and positive customer feedback regarding the Comforpedic memory foam mattress and purchased one for ourselves. Within three weeks neither my husband nor myself could get acclimated to this mattress; it even caused me pain where I previously had none. We called Derrick who understood, told us he had a brand new crop of mattresses in the store, and invited us to try again.
We did take the trip and ended up purchasing a pillow top mattress, which arrived this morning. Not only did we make the exchange no questions asked, but it also didn't cost us anything out of pocket. Furthermore, your delivery service was expedient and always arrived within their predicted time slot. Please acknowledge Derek's great service to us. We appreciate all of his help and expertise.
It's so nice to support a local business
Just bought a new house. Yay! With three bedrooms to fill, we expected to get raked over the coals. We were looking for value. John Huggins explained all the options, from the store brand up to the top of the line with no pressure to purchase more than we needed. We chose an option that maximized value over price and walked away feeling that we got a great deal. It's so nice to support a local business.
I haven't been more relaxed or slept this well in years
My recent visit to Back To Bed in La Grange proved to be a positive experience in every aspect. I arrived at the showroom with a handful of ads and a backache. The store manager, Brian McIntyre was busy with another customer but thanked me for my patience. This gave me the opportunity to try all of the TempurPedic styles on display.
Brian asked questions and listened to my story. He was courteous, patient and not pushy. We chatted as I moved from bed to bed and then decided that the Tempur-Cloud Luxe fit my needs. As I checked the prices I became aware that the mattress was one price and the ergo was another price. I questioned this added feature and was directed to the ergo system. Five minutes spent with the lift and massage feature, and I was sold. I ordered the bed discussed the pillow deciding on the Tempur-Cloud Pillow specifically designed for the mattress.
The delivery was scheduled for later in the week. As luck would have it the ergo system would not fit up the staircase of my turn of the century home. I returned to the store in a panic only to be calmed down by Brian who assured me that I did not have to start from square one. He listed the choices that I had already made i.e. the Tempur-Cloud Luxe Queen, the Tempur-Cloud pillows and the ergo system could be replace by a split box spring that would easily move up the staircase.
Once this was settled I was still bemoaning the fact that I would be missing the relaxation feature of the ergo system. As I passed The Human Touch Massage Chair on display, Brian motioned to it and I was seated before he could speak. I spent the better part of an hour in the chair receiving a massage that exceeded any I have had from actual human hands. Again, I was sold.
All in all I haven't been more relaxed or slept this well in years. My experience and purchase from Back To Bed was the best thing I have done for myself in quite some time. Thank you TempurPedic, The Human Touch and most of all Brian - for your guidance and expertise. PS: I returned a few weeks later and purchased a Beautyrest for the guest room. I wish I had more bedrooms!!
Fantastic service and great quality products
Fantastic service and great quality products. Delivery was excellent, they called ahead just like they stated they would and were very professional.
Went to full length for customer service
Heinz, I believe to be your store mgr., went to full length for customer service to assist my mother with a problem. Many thanks to him, I hope
that his supervisors recognize his effort.
Fabulous Customer Service
Brian K. - Aurora, IL location - Fabulous Customer Service
We were in the process of looking for a new mattress set to purchase. One afternoon my fiance and I drove past the Back To Bed store in Aurora, IL. We stopped in to see what they had to offer for mattresses. Brian was a big help in choosing the correct mattress for us. He was honest and forthright and took the time to make sure all of our questions were answered. We absolutely love our new mattress and box spring set. Thanks!!!
Carlos replaced it under the warranty with no problems!
I want to let you know how pleased I am with the customer service provided by Carlos Martin of your Arlington Heights, IL store. I experienced extreme crush issues with my 3 yr old Beautyrest mattress and he replaced it under the warranty with no problems! I assumed I would encounter "push back" upon asking for a replacement but experienced none. He is very knowledgable of your products and explained that my particular mattress had shown the crush problems I was having. The new mattress was delivered the next business day.
Bob is a stand-up man with ethics and integrity
First of all I am a previous customer, however this time I would like to give a wonderful compliment to my salesman, Bob and the Vernon Hills, Illinois store. Not only did I purchase this item, but I purchased a special bed for my son who has Parkinson's. With Bob's expertise we found the right bed. My son hasn't been able to sleep for months, but couldn't bring himself to tell me he couldn't afford a new bed. He and his wife and I met his wonderful man at your store, Bob. I took Bob aside and explained the situation. Everything is about building relationships, I believe, and that is exactly what Bob did with my son, his wife, and myself. I can't say enough about the man. He is a stand-up man with ethics and integrity.
(Bob W. has moved to being the store manager of our Lake Zurich Store - Webmaster)
After owning it for the past 4 weeks, we couldn't be happier
After my wife and I searched long and hard, we visited Back to Bed in Orland Park! Glad we did!
From the moment we walked in, we began asking Tommy Chun (store manager) about what we were looking for in a bed. Tommy was extremely knowledgable of his inventory and gave us a detailed description on the specifications of each and every bed we tested. We were very comfortable! Needless to say, we bought the Beautyrest Abigail Black Series and after owning it for the past 4 weeks, we couldn't be happier. Thank you Tommy, we wish you and your Store continued success!
Steve and Connie
I am pleased to report the fabulous experience I had in your Vernon Hills store. Robert Williams, my salesman, was helpful and knowledgeable. I was debating between a Rhapsody and a brand offered by a competitor or yours. The deciding consideration was not your product, but your personnel. Robert is a valuable asset of your company you should guard.
(Robert W. has moved to our Lake Zurich store)
I have never had a better experience with an internet purchase!
I was searching the internet for a ChiliPad Dual Zone King and everyone was out of stock until I came across the site for Back To Bed in Orland park, IL.
I call their toll free number and Tommy Chun answered, saying he had stock on the ChiliPad I was looking for. He is extremely knowledgable about the ChiliPad and was able to answer several quextions I had regarding it's operation and where to place the control units for maximum cooling. I placed an order and was told I would receive my ChiliPad in seven to ten business days.
Two days later I received an order confirmation from Tommy. On the back was an explanation regarding a Price Guarantee. I had seen a lower price on one of the web sites from my search several days earlier, so I gave Tommy a call. I explained to Tommy why I was calling and gave him the web address of the lower priced store & he said he would check it out and call me back. The next day he called and told me he was issuing me a refund for the difference!
I was blown away!!
Three days later I received another order confirmation from Tommy reflecting the refund. Two days later I received our Chilipad. So from the time I placed the order until I received our ChiliPad it took a total of six business days.
The bottom line is this. I have never had a better experience with an internet purchase than I had with Back To Bed and all of the credit needs to go to Tommy.
He is knowledgable, a pleasant person to talk to and does exactly what he says he is going to do. He even called me yesterday to inquire about receiving our ChiliPad and if we had any questions or concerns. Now that's what I call customer service; going above & beyond to insure complete customer satisfaction.
I have bookmarked Tommy's store's website and will definately contact him first for all our future bedding needs. The only negative thing is that since we live in Oklahoma, we aren't able to do our shopping in person.
He gave my boyfriend and I excellent service
The store has a great selection of quality mattresses. The customer service was very nice. He was very informative and not too pushy. He gave advice, but was fine with whatever decision we made. I hightly recommend the Simmons Beautyrest products...we have 4 of those mattresses in our home and love them!
Brad was so very kind and patient
A BIG THANKS goes out to BRAD for the outstanding customer service that he provided to my husband and I. I have fibromyalgia and have great difficulties sleeping well due to the pain. I was overwhelmed with all the options that I was presented with and I asked a gazillion questions. Brad was so very kind and patient, answering all my questions, never making me feel like the pain in the behind that I know I was being. I am now sleeping MUCH BETTER all thanks to Brad and his expertise. Thanks a gazillion!!!!
I had a great, smooth experience at this store
Knowing absolutely nothing about mattresses, I just made my first bed purchase for a new apartment from Brad at Back to Bed, and it turned out to be the easiest part of my moving experience.
Brad took the time on a busy Saturday to learn what I needed and made his expert recommendations. He walked me through the purchase process in detail to ensure everything was correct and even followed up with me a few days before the delivery. The delivery service arrived early (which I was very happy to get out of the way) and called to make sure I was home. In all of 10 minutes they had the bed set up and ready to use. Brad was right on to follow up later that day to ensure everything was in it's right place. Overall,
I had a great, smooth experience at this store with Brad and Back to Bed in general. Also, I ordered this bed in New Lenox, but they were able to deliver (at no charge) to my apartment on the north side of Chicago.
Excellent experience, thanks!
100% satisfied with Brad as a salesman
WOW, that is all I need to say about Brad. He helped us pick out the perfect bed. My wife and I were 100% satisfied with Brad as a salesman and with the bed he helped us pick out. I have referred everyone I know to this store and this salesman
More refreshed than we have been in some time!
We needed a new mattress, since the very expensive Englander King size we bought 7 years ago was just not giving good support anymore. Brad, the store manager greeted us while he was attending to other customers, and made his way over to us shortly.
Brad showed my Wife and I some Tempur-Pedic, Beautyrest, and MiForma models based upon our preferences, and in no time we settled on a MiForma foam mattress and Tempur-Pedic pillows.
Delivery was scheduled for the following weekend and the delivery was within the window we requested. The Delivery crew set the new mattress and box springs in place quickly and removed the old set.
It took a few days for us to get acclimated to a mattress with support, but we both are waking up without sore backs and more refreshed than we have in some time.
I highly recommend this store and Brad for your mattress needs.
The first genuine Mattress-Bedding professional person, Brad Salamon, in our search
My wife and I were in need of a mattress, and having visited several "Mattress boutiques" in the Chicago area, found only astronomical prices, and blank stares to any questions we had.
We eventually found "Back To Bed" and encountered the first genuine Mattress-Bedding professional person, Brad Salamon, in our search. Brad was a veritable Consumer Reports expose reporter, as far as Mattress matters were concerned.....including the overpricing of same, by industry competitors.
Brad quickly gave us the quick Big Picture on Mattress Manufacturers, Quality, and Over-pricing in the industry, that we never came close to hearing at any competitors store. We learned volumes in a couple of minutes with him.
Wishing us well, and happy hunting, we no sooner turned for the door, than we U-turned and bought our present Mattress from Brad. This salesperson let the Mattress sell itself. And at less than half the price we encountered elsewhere. It is also the best sleep we have ever had.
Thank You Brad Salamon, Thank You Back-To-Bed
John Ohaver deserves two thumbs up
John Ohaver deserves two thumbs up. We have visited his store at least five times trying to find the perfect bed. John was NEVER pushy and was extremely knowledgeable about his products.He even knew my children by their first names. John was an absolute pleasure to work with and if anyone is in the market for a new bed, go see John. He made our whole experience 10X easier. Thanks John for your amazing customer service and for always welcoming us into your store. You were always patient and honest. It's hard to find a business that actually cares about their customers and their needs. Back to Bed has it all.
My daughter's waterbed broke. We went to Back to Bed. John Ohaver was the salesman. He took the time to speak with my daughter, see what her needs were. John was able to help us in making the right choice.
The customer service was terrific. The delivery was great as well. Very professional. I would highly recommend Back to Bed in New Lenox.
(John Ohaver has since this review moved to our Naperville store - Back To Bed)
Very good pricing backed with extremely good customer service
My wife and I were looking to replace our 15+ year old mattress on our queen platform bed. We checked out a couple of local mattress stores and found this great retailer, Back to Bed, which is located near us at the relatively new Target/Lowes shopping center in New Lenox.
The customer service at this store is terrific, which was great because we found choosing the right mattress to be very very difficult. After about 2 weeks, my wife and I found that we were not comfortable with the foam mattress we bought from Back to Bed and we ended up returning it. The store manager, John Ohaver, did not give us any grief for wanting to do this and in fact he did a wonderful job in helping us find another mattress that we ended up exchanging it for. It was obvious that our satisfaction/happiness was his top priority.
We felt that we got a very good deal on the price of the first mattress and we were given full credit when we returned it. Even more impressive is that John gave us a very nice discount on the mattress that we ended up exchanging it for.
Both deliveries (the first mattress and then the replacement mattress) went very smooth. John followed up the second delivery with a phone call to us to make sure everything went well.
Anyway my wife and I feel that we have found a good mattress that should last us for many years to come. Shopping for a mattress is still something that I wouldn't want to do very often but it is nice to know that Back to Bed is near us to make the whole process relatively pain-free. Very good pricing backed with extremely good customer service, a great combination and I highly recommend Back to Bed.
(John Ohaver has moved to the Naperville Store - Back To Bed)
Give these guys a chance. They will definitely exceed your expectations
A month ago I was in the market for a new mattress, so I figured a chain mattress store was where I would get the best deal. To my surprise, not only did I get the best deal, but I also got excellent service and a hassle-free delivery-which didn't cost me any extra!
From the moment I walked in, the salesman was very informative and not at all pushy. He wasn't pushing the biggest most expensive model; he simply asked me a few questions to find out what type might be the best fit for me, and then presented me with some options in my price range.
When I finally did choose a mattress, I went the financing route, which didn't take too long to set up. It was really great to see that the total price was the same as the sale price of the mattress, since he threw in the frame (the better, heavy-duty one) and a mattress cover for free, which at most other places would add another $200 to your bill.
As for the delivery, sweet and simple. I was quoted between 10 and noon, they got there at 10:30, and 5 minutes later they were gone and my bed was all set up.
As for price, well, the mattress wasn't cheap-but that's because I didn't choose a cheap model. They have plenty in anybody's price range, and they will match any other store's ad, no questions. But you get what you pay for, and who wants a cheap crumby mattress when you spend nearly a third of your life on it?
So if you're shopping around for a new mattress, give these guys a chance. They will definitely exceed your expectations
I was able to take home my mattress set the same day
Tommy was fantastic - great customer service! I was looking for a twin bed for my son - he was very knowledgeable, helpful and made sure I was able to take home my mattress set the same day. If you shop at this Back to Bed you will not be dissapointed!
Just bought our third mattress set here, and couldn't be happier. Carlos and Terry are very helpful and gave us a great price. Delivery was prompt and efficient and the guys were very nice. Highly recommended.
Should be commended on how welcome they made us feel
Chris Derby & his side-kick Alan made our experience absolutely flawless. Chris's knowledge & salesmenship is phenominal. It was as if he was reading our minds as to what we needed & the price-point we wanted to stay within. The boys should be commended on how welcome they made us feel & the fact that there was no pressure. We literally were in and out of their store with everything we were looking for in about 1/2 hr. & we don't have to lift a finger. It is very apparent that Chris is passionate about his career and had our best interest @ heart. Thanks you guys! Referrals are in your future....Happy Selling
The purchase and delivery was as easy as could be
Recently purchased a bed from Back to Bed. Chris Derby, helped us select a great bed. Chris worked with us comparing beds and explaining the differences while working within our price range. Chris was extremely knowledgeable, straightforward, and friendly. The purchase and delivery was as easy as could be.
We have had this bed for two and a half weeks, and couldn't be happier. We got an excellent bed and exceptional service, from the purchase to the delivery. I will definitely buy all our future beds from Oak brook Terrace Back to Bed, and recommending them to everyone I know.
Alan and Chris were very friendly and informative
My wife and I purchased a bed about 3 weeks ago and walked away feeling great about the experience. Alan and Chris were very friendly and informative. They directed us to a Euro top Beautyrest Hanlon which we love! We plan on buying a second bed soon for our guest bedroom and we will be back.
It's the cat's pajamas - we love it more than our old sleep number bed
My husband and I were shopping for a mattress to replace our sleep number bed. We went to 2 other stores before going to Back to Bed.
Chris Derby helped us find an amazing mattress by Simmons that has a memory foam pillow top with an innerspring super plush coil mattress. We have had it for almost a month. It's the cat's pajamas - we love it more than our old sleep number bed. Chris' knowledge of the products helped us narrow down what we needed. He was friendly and spent time with us to make sure we got a good deal. The financing was even easy! Thanks Chris! We will definitely come back when it's time to buy another mattress for our family!
I will absolutely go back to this location
I spent the miserable day looking for a mattress on one of the wondrous stormy days around the Chicagoland area. Stopped into Back to Bed and Chris and Alan were willing and ready to help me purchase my first mattress.
Let me preface that I know nothing about mattresses, I am mattress stupid. But Alan and Chris couldn't be more helpful and patient. I don't know when I'll get another bed, and I probably still won't know much about mattresses, but I will absolutely go back to this location
The store was clean with a ton of selections
Loved Back to Bed and Chris Derby. The store was clean with a ton of selections and a no pressure sales tactic. They provide the necessary info to make a decision but don't breath down your back while you are trying out the beds. Got a great deal and delivery was great, on time, and hassle free. Our new bed is awesome and I would buy future beds here.
Since they only sell mattresses, they know everything about their products
My husband and I had spent the day looking and comparing prices at various department stores for a mattress...to say we were overwhelmed would be an understatement. We decided to try out this store at the end of our day.
Chris Derby, the manager, helped to explain our choices concisely, and answered any questions we had. He helped us make sense of the many options available. I wish we would have saved our time and went there first! Since they only sell mattresses, they know everything about their products, whereas, we found that the department stores are not as knowledgable b/c they are also selling TV's, tools, appliances, etc.
We ended up buying straight away, without continuing to shop around.
For a comparable cost to what we were seeing that day, we got an outstanding mattress, and excellent service. The delivery was easy and wonderful as well. We have had the mattress for about a week or two now, and we love it!
I will return for future purchases
I had a great experience at Back to Bed. Chris was a big help as he informed me of the different beds at various price points. He provided enough information but didn't smother me as I tested the beds. It was easy to make a decision on the spot without comparing the prices to other stores. Chris and Kyle took care of the purchase and accomodated the late delivery time that I needed. The delivery team was efficient and cleaned up all of the trash. I will return for future purchases.
Got our Miforma mattress set after Ralph explained to us the pros and cons of each bed we tried in the store. He was very helpful and straight forward at the same time. The delivery guys are very respectful and efficient. We're very happy how everything works out!
Now the proud owner of a good night's sleep
I went in there knowing my credit was shot but figured, what can it hurt? They could have easily turned me away, but Ralph didn't. He worked with me and helped me out. I am now the proud owner of a good night's sleep.
THEE place to buy a mattress! :)
This is THEE place to buy a mattress! I shopped around for about a week, pricing and trying to get an idea of what I should get. I had just about gave up figuring it was all pretty much the same stuff everywhere. Heck, half the time I didn't know if I was buying a mattress or used car!
When I came into Back to Bed first thing I noticed was the store was neat and uncluttered. The person who helped me was Ron Bice, the store manager. He was very knowledgable about all the products and wasn't pushy. I ended up with a MiForma Eco-friendly bed. I love the bed and the service was top notch! I highly recommened this place if your in need of a new mattress!
This was easily the best mattress shopping experience we've had
We've purchased two mattress' now from Back to Bed and don't plan on going anywhere else in the future. Ron was very helpful in helping us pick out a first mattress for our son and took the time to answer any questions/concerns we had. This was easily the best mattress shopping experience we've had. Thank you again for all your help Ron!
Garrett made the decision very easy
Shopped for mattresses for weeks. Met with Garrett who took his time and gave a simple breakdown on their beds. Garrett made the decision very easy. He was very knowledgeable. There was also no pressure to purchase. I would highly recommend Garrett and Back to Bed in Addison.
They just plain and simple did a good thing
Honestly, the customer service here is absolutely fantastic. So much so, that I quite literally came home and wrote this review.
We had a little issue with our order (completely our fault, not the store's) and they took care of it anyway, no questions asked. They weren't required to and nobody forced them to, they just plain and simple did a good thing. Unfortunately, that's uncommon nowadays.
So I would strongly urge and recommend this store to anyone in the market for a mattress.
Michael is wonderful to deal with
Michael is wonderful to deal with. Very professional and knowledgeable. We had an issue with our previous mattress and he was able to help us find a replacement. He is eager to help but definitely not pushy. Would recommend this store and store manager to anyone.
Very pleasant experience
Just bought two mattresses from Mike who is also the store manager. He was great to work with and gave us a very fair price. Their advertisements that they match any advertised price are true!
Mike made it fun for our kids to hang out while my husband and I tried out the beds. He even gave them the remotes to the adjustable and vibrating beds!
Very pleasant experience. Would definitely buy from them again. Can't wait for that next-day delivery!
Great place to buy a bed!
I went ino the store to buy two beds for a condo I rent. Christina understood that I was price centric in this case and did not try to oversell me, In fact, she gave me a great deal-lots of value and answered all my questions. This is a great place to buy a bed!
My back feels great
Glad I came in. I Needed a bed really bad due to bad lower back pains. I wanted to go with a firm bed and a charming young man Adam showed me another option of a softer Beautyrest. It has been a little over 2 months now and my back feels great. Couldnt be any happier with my purchace. Thanks a million : )
Kip couldn't have been more awesome to deal with!
On the hunt for a mattress since Labor Day weekend is the time to buy! Back to Bed was having a big sale, so we headed there to check out their selection. Kip helped us out with our shopping and he couldn't have been more awesome to deal with. He wasn't "sales-y" at all, explained all of the differences in the models we were looking at, and didn't try to upsell us to a more expensive mattress.
Totally recommend them - free delivery in the Chicago area and felt good to give someone my money who didn't pester me into getting something I didn't want!
Very happy with our new bed and couldn't be happier with the level of service!
My fiance and I went to buy a bed here shortly after moving to Chicago. We were immediately greeted by Kip and he let us know he would be right with us after finishing with another customer. Kip gave us a very helpful description of all the different mattresses and helped us decide what would be the best mattress for us. He was not pushy at all and was happy to answer all questions. We are very happy with our new bed and couldn't be happier with the level of service!
I would recommend going to this store to do business with Kip
Kip was very knowledgeable, helpful, professional and friendly. He did not try to sell us the most expensive bed, but made sure we got the right mattress for our son. I would recommend going to this store and do business with Kip. Go there when Kip is there and you won't be disappointed.
Single most polite, courteous, professional, and understanding sales representative I have ever met!
Moving to a new city can be incredibly nerve racking. I am moving into an apartment and since I moved from across the country, I didn't have a bed.
I went in to "Back To Bed" where I worked with Kip Wilkinson, the single most polite, courteous, professional, and understanding sales representative I have ever met. He is the Area Manager and not only did he put me at ease, but I was able to make a comfortable and confident purchase because he does not force a bias or push the "hard sell." I felt so taken care of. He is incredibly knowledgeable and answered ALL of my many questions confidently.
I had a weird situation with my delivery date and Kip was so accommodating and flexible, I have absolutely no worries :) I have never felt better about a big purchase! (And the bed won't even be delivered for another month! I will probably write another review when it gets delivered, and another after I've had it for a while :) ) He was so easy to work with!
I cannot sing Kip's and Back To Bed's praises enough! I will tell all my friends and coworkers about Kip and Back To Bed from now on!!! I won't work with anyone else, when it comes to beds, no question, hands down absolutely go to BACK TO BED and see Kip! He's the best! Seriously, amazing customer service! Could not have had a better, more relaxed and pleasant experience.
Came back to purchase because of the service provided by Kip
I went into back to bed this morning and was immediately greeted by Kip. After looking around I wasn't immediately sold, I really wanted to continue looking around since Back To Bed was the first place I looked. After shopping around all day, I realized no place I had been to was able to match the customer service I received from Kip. The cost of the mattress was no longer an issue because the customer service was the best I had seen all day!!!!! Kip took really good care of me and made sure I found what I was looking for!!! In today's time customer service is what matters the most! If you are looking for a mattress, go to this Back To Bed and ask for Kip!
Kip asked me the questions that helped us pinpoint the mattress that was perfect for me
I had a great experience buying a bed here. It was an important purchase, and I feel like Kip asked me the questions that helped us pinpoint the mattress that was perfect for me. I've had it for less than a week, and my quality of life has already improved dramatically. He was very informative and gave me a great deal on a great mattress. I definitely recommend this store if you're in the market to buy a new bed. They also deliver and will take your old mattress away for you.
Wonderful mattress shopping experience thanks to Kip!
My fiancee and I had a wonderful mattress shopping experience thanks to Kip!! He was very knowledgeable and had our best intrests in mind, he's not pushy at all. I would recommend him highly to anyone looking for a great mattress at a great price from a great sales professional!
Goes above and beyond to make his customers happy
I just wanted to say that I had the most pleasant experience buying my mattress at Back to Bed on Roosevelt Ave. Kip is absolutely wonderful and knows exactly how to talk to customers. He was very knowledgeable and made my shopping experience a breeze. You know how some sales people can be really pushy and try to sell yo anything....well that's NOT Kip. He was awesome and gave me good advice and guidance. So for anyone who wants to buy a mattress I recommend that you go see Kip at Back to Bed because he goes above and beyond to make his customers happy.
Respected my needs
Very good experience. I had just moved to the city and just needed something to sleep on. I appreciate how Kip, the store manager, respected my needs and didn't try to upsell me.
The mattress has worked out great so far, especially considering the price.
Just go "Back to Bed!"
Are you a first time mattress buyer? Experienced? Want great service? This is the place to look.
I walked in just to look and left with a queen size mattress, box spring, bed frame, and mattress cover for an incredible deal! With free delivery!
The gentlemen in the store were helpful, knowledgeable, and not pushy.
I can't say enough positive things about my experience at Back to Bed. There's no need to "go to the mattresses" when you're buying a new bed. Just go "Back to Bed." Thank guys
We'd certainly recommend this store to friends and family
Jason at Back to Bed was great to work with. We bought a mattress and we hope it is as comfortable as the experience of working with Jason. He was very low-key, low-pressure, yet he was exceptionally knowledgeable about the products. He offered us a great deal and made the process simple. The mattress we purchased offered a 90 day return offer for a $50 fee, but Jason waived the fee if we do, in fact, decide to return it. We really appreciated his low-pressure, yet caring sales techniques. We'd certainly recommend this store to friends and family.
I can't remember a time when I was more satisfied with both a product and the service
I was recently in the market for a new mattress set and came across this Back to Bed on 2000 N. Clybourn. I can't remember a time when I was more satisfied with both a product and the service I received. Jason the store manager was very friendly, helpful, and knowledgeable. He gave me honest advice, a great price, and really helped me to find the perfect mattress. I bought one of their Miforma memory foam mattresses. Its fantastic! I would recommend it to anyone looking for a memory foam mattress or even if your not. I would definitely recommend stopping at this store before you shop anywhere else. This is the first time I've written an on line comment about anything before, but i took the time to do it because the experience was that good. Shop Here!
I even received a call from the manager of the store to ensure that the delivery went well
I couldn't be more satisfied with choosing Back to Bed for my new mattress. The staff were very friendly and knowledgeable about their product line. They were very courteous with me as I tried several mattresses to find the right fit. They didn't try to up-sale me on anything and were great helping me find a super comfortable mattress that fit into my price range. They also gave me advise on how to build a base for my bed which was amazing. I picked out my bed on a Saturday and it was delivered Monday evening. I even received a call from the manager of the store to ensure that the delivery went well. Couldn't be happier. I highly recommend this place.
I won't shop anywhere else but with Back to Bed because of how I have been dealt with
I know exactly where I am going to buy all my beds from now on. I have had nothing but nightmare experiences before luckily calling Back to Bed. I first dealt with Jason Rainwater at the 2000 Clyborn store. (BTW - it's a rare gem to find PARKING at a city store like this.)
Jason was absolutely PHENOMENAL to deal with! I had been so poorly dealt with by another mattress store - one that knew next to nothing about beds and less than nothing about how to handle customers. Jason was so compassionate and was able to somehow fix everything - getting me exactly what I needed, and in such a short time frame (as I have 8 people coming to stay overnight in just 3 days!) He offered an amazing value and made sure that I felt totally comfortable and secure in my purchase. He was professional, knew his stuff, and made the perfect recommendations by asking the right set of questions. I also talked with Jesse, in the Niles store - she also knew SO MUCH about beds - I won't shop anywhere else but with Back to Bed because of how I have been dealt with (and I thought only Nordstorm had this kind of customer service!). I ended up with basically 4 beds - and will go back in a heart beat!! Their reasonable, fair prices are absolutely worth every penny!! I am not overselling this - go in and meet Jason and see for yourself
I left the store with a great deal and an enormous smile on my face
Purchased a new bed yesterday and I am still in awe of how helpful Jason was! I was desperately in need of a new bed, but had been putting it off because the whole ordeal seemed rather intimidating. Jason greeted me courteously, we talked about a few different beds and comfort levels, and within minutes he helped me find the perfect setup. I could not be happier. I left the store with a great deal and an enormous smile on my face. My new bed is being delivered this weekend and I can't wait!
We can't recommend this store enough!
Excellent buying experience from meeting Jason to the final delivery! The entire purchase was open, honest and as promised. I really wish every large scale transaction was this easy. The price of the mattress was more than fair and the quality so far is outstanding. We can't recommend this store enough. -SK and KK
What a wonderful welcome to Chicago!
We were moving to Chicago from Connecticut and a Chicago family member suggested we call Jason at Back to Bed. We bought a bed over the phone--a risky thing to do, perhaps, but not if you're dealing with Jason. He understood our needs perfectly and made great suggestions.
We arrived in Chicago on a Sunday after two long days on the road--and there was our beautiful bed, all set up and waiting for us (and even placed on the right wall in the bedroom!). The bed we bought with Jason's excellent advice is beyond comfortable and we are delighted. We simply could not have asked for a better experience--what a wonderful welcome to Chicago!
I would recommend going to this Back to Bed location to anyone
I needed a new mattress bad but I was on a budget. Jason understood completely. I got the very mattress I wanted for a great price. There was no pressure to buy anything right there on the spot, but deal Jason gave me I couldn't pass up. I would recommend going to this Back to Bed location to anyone
I left the store feeling confident and excited about my new purchase
I recently moved into a new place and was looking to buy a new mattress. I have never had a new bed before, and this was my first experience dealing with a mattress store. I was hesitant to go in because of my limited budget. I spoke with Jason Rainwater, and he was so approachable.
We went around to the different beds within my price range, and I even tested a few out of my budget to feel the comparison. I found a great bed that was almost exact to the premium, more expensive bed, and it was in my budget. Jason was so helpful and honest about what exactly I would be getting. Being in the service industry, this was some of the best customer service I have received. I left the store feeling confident and excited about my new purchase. Going to pick it up this morning! :)
The service was great and delivery was on time
We have now purchased two beds from the Elmhurst Back to Bed store and were very happy with both purchases. The store manager, Ed, is extremely informative and helpful. We purchased a twin bed for our son, and later came back for a queen bed for my husband and I. The service is great (we had our mattresses the next day) and delivery was on time (didn't spend hours waiting for the truck to arrive), and the price was good.
Think what it would be like if Tom Skilling were selling mattresses
So--think what it would be like if Tom Skilling were selling mattresses. Well, Ed the manager at Back to Bed in Elmhurst is just that. After going to 2 other stores looking at mattresses, I headed over to Back to Bed where Ed gave all sorts of helpful info about mattresses (the construction, the differences between they different types, and way more). I got a great deal and the mattress was delivered the next morning at 8:58am (it was supposed to come some time between 9 and 1). Delivery is free, too!
I would recommend this store to anyone looking for more than a salesman trying to make a buck
The man that helped us, Ed, could not have been more knowledgeable and helpful when helping us pick out a new mattress. Being newbies to the mattress world (my boyfriend and I have been sleeping on his mattress from high school for far too long), Ed gave us the info and one-on-one time that we needed to try out each bed that fit our needs. He was attentive and listened to what we wanted, and we found the perfect mattress thanks to him! I would recommend this store to anyone looking for more than a salesman trying to make a buck.
Very helpful and informative
Ed, the store manager, was very helpful and informative. He listened to what my girlfriend and I were looking for and offered several suggestions to fit our needs. His experience and knowledge of the mattress industry was definitely a reason why we chose to buy from Ed over competitors. I would highly recommend him to anyone who is considering making a big purchase, being a mattress, and to feel 100% comfortable with his advice! Thanks again Ed
Go there if you want excellent customer service!
I bought an excellent mattress from Back to Bed Kildeer today. There were no hassles and no pressure. My salesman Bill was there to answer any of my questions and made me feel comfortable. I paid for my mattress today and will be receiving it tomorrow with a free mattress pad cover. You should definitely go there if you want excellent customer service!
I would go back to buy my other beds from them
Their customer service exceeded my expectations. I wanted to exchange a bed that I bought that was too soft and Scott the store manager was very attentive; he recommended me an alternative while keeping my budget in perspective. i would go back to buy my other beds from them
We highly recommend this location
Just bought a mattress set for my daughter.The customer service was great Cindy was very helpful and kept me just about on my budget. We highly recommend this location
An overall great experience
This was my first time buying a mattress, and this Back to Bed was my first and only stop. I described the type of mattress I was looking for, and the sales associate, Robert, helped me find a great mattress that fit my price range.
The mattress was delivered as scheduled and set up superfast.
An overall great experience
Robert answered all my questions
I'm pretty skeptical when it comes to buying anything. but after robert answered all my questions, offered to match or beat all local competitors within 60 days...all my concerns were gone. btw, the bed was delivered on time and it is legit.
I couldn't be happier with my bed!
This was my first time buying a bed and I can't imagine a better experience than this! Back to Bed provided friendly customer service. I was really impressed by the amount of time that was spent with me to understand what I am looking for. I couldn't be happier with my bed and the price I paid for it!
Go see Rob Corrado at Back To Bed on Diversey! I was at Macy's for their closeout sale, narrowed it down between a few mattress sets and the salesman couldn't tell me ANYTHING about the difference between the mattresses! My next stop was American Mattress, they were ok. THEN, I went to Back To Bed......
Rob listened to my experience at the other stores and guided me through the store comparing all the different mattresses and brands. He was very knowledgeable, attentive, down to earth and never pushy. Highly recommend!
Satisfied Chicago Customer
I purchased a Beauty Rest Twin Drysdale Luxury Firm Mattress from B2B and took receipt of it about 1 month ago. The product is great! I haven't slept this good in years! Robert Corrado (manager) and his associate, Matt Frick were both personable and educational when it came to their products. They matched a competitor's price without blinking an eye! Delivery/set-up and mattress pad were free during the sales event! I have strongly recommended B2B to family/friends. Robert is an outstanding salesman - no hard sell, just a darned good salesman! He has been with B2B for several years and I see a good future for him with B2B! I strongly recommend this store and his services.
This place was a relief from the pressure sales and questionable bargains
You go in, you feel helped, unrushed, and the pricing seemed reasonable. I'd recommend shopping around a bit, but this is a good store to settle on. Robert helped me, and he's very good at listening to what you need and responding with a reasonable solution. Overall, this place was a relief from the pressure sales and questionable bargains I was hearing about elsewhere.
Robert was not just friendly, he was helpful, personable, professional and knowledgeable
Went to Back to Bed today to buy my very first bed set and was extremely pleased with what I experience. I was greeted by Robert, who helped me find a mattress that suited my needs and worked with my Groupon. Robert was not just friendly, he was helpful, personable, professional and knowledgeable. It was nice to see that Robert was not only giving great service my sister and myself, but he was treating all walk-in customers with the same respect and friendliness that I was experiencing.
I really enjoyed talking to Robert and felt totally comfortable with my purchase. Thanks!
I am very impressed and happy with this place
I went in to this location on Sunday right before closing and Robert was very helpful and stayed open late to help me. I ended up buying a bed, reason being Robert gave me a great deal that I could not pass up. I scheduled the delivery to be for Tuesday which is today from 10-1 and it got to my house at 9:45. I did not expect to get it even on time let alone early. The bed was exactly as I asked for. I went into the store with a budget and spent a little over my budget but it was well worth it for the quality of bed that I got. I am very impressed and happy with this place and will refer others to here and do recommend it. Thank you Robert
It could not have been easier
I have been searching online for a new Simmons mattress, box springs and frame for my daughter's new apartment for days, and only got more and more confused by names and foams. Then there was the fact that not even the largest department stores could deliver in less than two weeks. She needs it ASAP so she can stop commuting from the end of the earth, to Chicago.
I was able to decide on a model, choose a frame and locate a local store from the Back to Bed web site. When I called, the manager, Robert, was very helpful. He waited for my daughter to stop after work, on Black Friday, so she could see it, and set up delivery for the following Monday. Also, because she came in, even though I ordered it on the phone, she got a free mattress protector for her mattress.
It could not have been easier and the price was better than any of the Black Friday sale prices I had researched, for that special model. Looking forward to the delivery, as they will put together the frame and set up the foundation and mattress. Good thing cause she has no tools or mechanical skill.
Anne Mae F.
We are thrilled about our new purchase
My boyfriend and I went to back to bed on march 24, 2011 because were in the market for a new king bed. we went in with no intentions to purchase a new bed that day, rather simply to look at what was out there and get a feel for prices.
when we arrived, rob quickly came to our assistance and inquired about our needs, budget, etc. i essentially knew what type of bed we wanted going into the store and explained this to rob, and he was responsive to and respective of our needs. rob was very knowledgeable and informative and presented us with a few different options based upon our needs and budget. we very much appreciated rob's laid-back sales approach and quickly built a rapport with him. rob offered us a variety of great deals and we ended up purchasing a bed that day.
We are thrilled about our new purchase and cannot wait to have the bed delivered. we walked away from the store feeling great about the deal we got and the sales experience with rob. i highly recommend going to rob at back to bed for the purchase of a new bed.
It's the customer service experience that makes a place unique!
I bought a mattress and platform on Tuesday from back to bed and it was one of the best customer service experiences I've had!! Robert, the sales manager was great! He asked me a few questions, listened to my budget and concerns, showed me a few mattresses and done! It was quick and easy!
I had shopped around a little bit, and had seen comparable deals, but Robert made it worth while to spend my money at Back to Bed; not only did I a great deal, but it was easy to spend money at a place where you feel you can trust the sales staff and where you are treated like a great customer the moment you walk in the door.
I have worked with sales people before and know all the cheesy sales lines and "deals" you get. I did not get that vibe from the staff at Back to Bed. I definitely recommend getting a mattress from back to bed. At the end of the day you will end up paying similar prices at whatever mattress store you go to. For me, it's the customer service experience that makes a place unique! And I cant lie, I got a GREAT deal :)
After 2 hours of trying beds, we found a keeper!
My husband and I needed a new mattress, so we walked down the street to Back to Bed.
To say we were indecisive would be a huge understatement. The salesman, Robert, was extremely patient and helpful. He asked a series of questions and based off our answers he directed us to different beds. After 2 hours of trying beds, we found a keeper.
The next time we need to buy a mattress we will come back to Back to Bed
Great experience with Robert and Kwame
I started looking at tempur-pedic mattresses because I've been having back problems. I had a great experience with Robert and Kwame here. They showed me and my girlfriend many different beds and answered every question we had, including questions about my how different mattresses would impact my back.
The delivery was fast and convenient. The bed is incredible. I'd definitely come back for my next bed.
They weren't so much salespeople, but more of consultants
This was a great place to go for a bed. The employees there were extremely helpful because they weren't so much salespeople, but more of consultants. I spent about 45 min in the store going over different bed types and prices. The price I received was unbelievably reasonable, especially after going to a couple other places nearby. Overall, I had an awesome experience, and can't wait to sleep in my new bed!
Robert actually researched and provideed feedback
So far so good. Mattress to be delivered in a week. We've been on the search for a mattress for several months. Went to almost every store in the lincoln park area and finally were happy with Back to Bed on Diversey. First time we went in, Robert went out of his way to confirm requirements for a CALKING bunky board. Other stores would just say NOT POSSIBLE or SAID..YEA YEA WE CAN DO EVERYTING. Robert actually researched and provideed feedback. Overall we had a good experience. Thanks
I can't wait to try it out!
My husband and I recently walked in to find a new mattress. Brian asked us our needs and was very knowledgable in not only the pros of each, but also of the cons, which was important to us. He walked us through each mattress and allowed us the time to discuss without being too pushy.
The store had a great selection to choose from and we eventually decided on the Tempur-Pedic Luxe in the Cloud series. It arrives next week, and I can't wait to try it out!
This is where you want to buy your next bed!
Had a really nice time shopping for my new Tempur Cloud at this location. Store manager Brian Kalsto is very knowledgable & willing to spend time giving you all the facts & answers you need. Free delivery was a snap, took no time at all. This is where you want to buy your next bed!
We will be back when we need another mattress
Like most people I hate shopping for a new materess, The friday before Labor day, going shop to shop and dealing with pushy salespersons.
What a breath of fresh air it was to walk into this Back to Bed Shop. The Manager Brian greted us when we entered the shop, asked what we were interested in and what pevious experiences we had had. We loved the Miforma materess which was virtually the same as another brand we saw at another shop. But this had next day FREE delivery and Haul away. When we told Brian we liked it but we have seen a better price for a similar materess he not only matched but beat the competiror price.
Great Service. If you are looking for a new materess, save time don't visit anyone eles, visit Brian at Back to Bed for the best price and service.
We will be back when we need another mattress.
Definitely recommend Bill and Back to Bed
We were looking to buy a new king size mattress and wanted to look at what was out there. We have a membership at Costco but thought we'd look at Back to Bed too to see if they could match the quality and price.
Bill helped us to learn the difference between memory foam and traditional mattresses. Bill is very knowledgeable, friendly and helpful. We chose the Comfort-Pedic plush model in king size. The delivery was two days later, the guys were helpful, polite and efficient and even tightened up a screw on our storm door!
This bed is awesome! My husband says he has never slept so soundly and we love how plush and comfortable it is. We would definitely recommend Bill and Back to Bed.
Huge help and I found the perfect mattress
Bill Kraus was a huge help and I found the perfect mattress for my new apartment. Delivery was speedy and extremely efficient. I wuold highly recommend this Back to Bed location.
I would go back to buy beds from them
Their customer service exceeded my expectations. I wanted to exchange a bed that I bought that was too soft and Scott the store manager was very attentive; he recommended me an alternative while keeping my budget in perspective. I would go back to buy my other beds from them.
The shopping ended up being fun
There have been many changes in technology and construction since I last purchased a mattress. It was a little overwhelming. But Cindy explained the difference in design and allowed me the time and space to find the right mattress for me. The shopping ended up being fun, and I feel that I got a very good mattress at a very fair price. If you need a new space to sleep I say check out this joint.
If you're looking for a futon or mattress, go see Kyle and let him make your life easier.
I stopped into Back to Bed in the middle of a long day of futon/sleeper sofa shopping. I'm on a tight budget, and I needed a couch for my living room that I wouldn't be embarrassed to have guests sleep on. I didn't expect to find the perfect deal and the perfect item at Back to Bed, but there it was.
Kyle was knowledgeable, helpful, and didn't seem annoyed at all when I said I wasn't quite done looking around the neighborhood at other options. After I'd pounded the pavement all over Lincoln Park and Lakeview (including the Jennifer Convertibles liquidation sale, which was disappointing), I realized that the best value and quality was at Back to Bed. Delivery and set-up were free, and after taking my first nap on this fantastic mattress, I feel completely satisfied. To top it off, on the evening after my futon was delivered (on time) and set up (speedily), Kyle called to make sure everything had gone smoothly.
If you're looking for a futon or mattress, go see Kyle and let him make your life easier.
Very happy so far
My wife and I went to Back to Bed to see about replacing our 20 year old queen sized bed. We worked with Carrlos and found him very knowledgeable and helpful. He started us off on the mid priced beds and only recommended other higher priced ones based on our feedback. There was no pressure at all to buy even after we left and came back a week later to try out the bed we had identified a second time. He gave us a great price and the delivery went of without a hitch. We have only had the bed a few days but are very happy so far.
Betty was the associate who helped me find, research and purchase my new mattress. She was absolutely wonderful. I had a very pleasant experience (after having a very unplesant experience at Bedding Experts). Betty was patient, down-to-earth and honest in her sales approach. Even better, she promised delivery the same day, and the mattress arrived on time and as she guaranteed. I already have referred my co-workers to Back-to-Bed, but unfortunately, they had another associate working who was not as friendly and forthcoming. I guess I would review Back-to-Bed as "great" as long as customers have the pleasure of interacting with Betty. She made things easy, simple and most importantly, I felt no pressure! Wonderful experience.
Extremely friendly and courteous
Tommy was extremely friendly and courteous and I received a great deal on a great mattress. Thank you!
Tracey Kim S.
John was amazing throughout the experience
We are so grateful for the experience John provided us with. We purchased a new bed for our daughterwho has been suffering from extreme back pain. We were unsure whether we needed a full or queen size. After delivery of the full, we realized a queen was definitely the way to go.
Two days later, a queen size mattress was delivered and has been a blessing ever since. John was amazing throughout the experience as were both sets of our delivery men. We have already spread the word to all of ours friends and we'll be back soon for a new bed for ourselves!
Thanks for everything!
Jen and Gil C.
Knowledgeable and Friendly
Tommy is one of the most knowledgeable and friendly store managers I have ever met. Bravo. We were just going to go in and look. If you are trying to decide, let me help you out. Do the math. Conservatively 10 years, (probably twice that), for our queen & pillows $225/year=approx. 62 CENTS PER Night. Don't you think an Incredible night's sleep is worth more than another can of soda pop, not to mention how much more productive your awake time will be. DO IT - NOW!!! You'll be glad you did.
Delivered to my house within a few hours
Visited 2000 N clybourn store yesterday. Even though it had been over two years since my last visit Jason, the store manager, remembered me and was quick to pull up my last bed purchase. I knew what I wanted and the whole transaction took no more than 10 minutes and I had my tempur pedic mattress delivered to my house within a few hours. Jason even called later in the day to make sure everything was delivered ok. Jason has my loyalty for my next mattress purchase.
What a terrific salesman Ken is!
I learned a lot about mattresses and the pain I got from my old one. Now I sleep like a new born baby. My family and I will only buy from you guys in the years to come. Keep up the good work and thanks for helping us load it in the van. Ken you said it would fit!
Dale Marie O.
Nick was patient, knowledgeable, and friendly
I wanted to share with you an experience my wife and I had last evening with Nick Lurcarell at your Deerfield location. We went in last night with the expectation of gaining knowledge as to what mattresses might be the best fit for us. We had little expectations of making an actual purchase last night versus just educating ourselves. It has been a long time since we had both purchased a mattress and don't think either of us was looking forward to this experience.
Well Nick was just the opposite of what our expectations were. He was patient, knowledgeable, friendly all while making sure we made the right decision when choosing mattress. He is a professional with a personality that is the type of employee that i believe everyone strives to hire. He is truly an asset to your company. We received the bed this morning and hope we are as happy with it as we have been with this experience.
If you could please thank Nick again for us I would greatly appreciate it.
Keep up the great work,
Make Yourself Comfortable.
I had an excellent experience in this store.
I went in kind of knowing what I wanted, which was a MiForma mattress. The salesman was pleasant and knowledgeable and did not try to upsale me to the more expensive tempurpedic mattress. He told me all about the different kinds of the MiForma mattress and then encouraged me to try all of them to see which one I liked the best. He then walked away and was not pushy and didn't hover which really made me feel comfortable and allowed me the time to really see which one was the most comfortable for me.
He was helpful with financing, gave me a discount on the mattress and even threw in a free bed frame. I would recommend this store when looking for a new bed.
I liked that he listened.
My boyfriend and I tried to do some price comparison online, but didn't know enough information, it was too confusing. We decided to go to three stores all near each other and figure out what bed we wanted.
We first went to Back to Bed and were very impressed. The store manager was very knowledgeable about his products. He gave us some basic information on the construction of beds, but mainly let the beds do the selling for him. I liked that he listened to what we wanted and worked with our price range. The other stores either ignored us or didn't listen to what we wanted and tried to get us into beds that were too expensive.
Our bed gets delivered on Friday and I can't wait!
He was super sweet, didn't pressure me at ALL
I walked into Back to Bed today, tired, hungry, and worn out from mattress shopping. I'd been to three other stores and was looking for a specific mattress without all the "fuss." Honestly, I thought I'd found one at another store in the area, and was about to take the leap when the salesperson told me about their exorbitant delivery fee. When I told her I needed to think about it, she clearly got "huffy" with me...that's when I met Thomas Chun at Back to Bed.
He was super sweet, didn't pressure me at ALL (which I cannot say for the other places) and made sure to keep in mind my needs (comfort-wise AND financial). I so appreciated his help. He gave me a great price on a MiForma that I almost fell asleep on right in the store. I'm anticipating that delivery will go without a glitch...and it's free!
I highly recommend this store and products! I'll definitely be back in a couple of months for my next purchase. Wonderful!
No More Sleepless Nights!
I wanted to leave a testimonial for your web page because we had such a good experience in purchasing a mattress at the Kenosha location. We came into the store thinking we would be interested in a Tempurpedic product but not quite sure what we wanted to do. After about an hour Derek had narrowed down our choices and I kept going back to the Miforma soy mattress for many reasons.
We left that day without purchasing and did some more online searches - one of the reasons I wanted to write this review - was so others will be able to read positive feedback for this product. All of the reviews I found on line were positive and those customers recommended the mattress to their friends and family members. Well that was good enough for me - we took a leap of faith and decided on the more reasonably priced mattress - the Miforma is just what the doctor ordered.
We've had the bed now for 12 weeks and we are sleeping right through the alarm - no more sleepless nights tossing and turning. We are very happy with the product, the service and the good information that Derek provided. We would highly recommend. The most expensive isn't always for everyone. Thanks Back To Bed for a great experience - we'll definitely pass on the recommendation to shop with you and to look at this high end memory foam made "green".
This exemplary service should be commended!
I just wanted to give some due credit to the sales manager at the 801 W Diversey Pkwy store, Mr Robert Corrado. I purchased a Relieve Miforma Queen set on 10/27/11. Robert was patient, courteous, informative, and most obliging.
I had visited a store on Addison the prior day and did well from Earl, a float, who should be commended as well. Robert went that extra mile. He was able to match both my bed needs as well as my budget. He even gave me some local eatery advice and allowed me to park in the lot while I grabbed a quick bite. Not everyone in sales goes that extra mile and a HALF. I just wanted to shout up your corporate chain for this exemplary service to be commended.
Recommendation of Tommy at the Orland Park IL store
We are so very pleased about our new purchase today from Back To Bed. While we shopped a few other places, no one anywhere took the time, had the patience or made the sacrifice that Tommy did in the Orland Park store. We would recommend Back to Bed in Orland Park IL as well as Tommy, manager, to all of ours friends. Thank you so much for helping us and explaining the differences between coil and foam.
Michelle and Darryl R.
To whom it may concern,
The manager at the Aurora store was very helpful and my daughter just loves her new mattress.
The Kash Family
Great store, great service!
We worked with Mike, the manager there, and he gave us a very positive, informative, and no-pressure experience. My wife and I wound up purchasing a MiForma queen-sized memory foam mattress and we're very satisfied.
The Wheaton store is very clean, bright, and a pleasant place to shop.
Delivery was flawless (the crew even left a courtesy message to see if they could come by sooner than their appointment!) Clean and quick setup and haul away.
Back to Bed is top-shelf from their products to their service.
Thanks again, Mike!
We felt extremely welcome and we were at no time rushed
To whom it may concern:
It was a pleasure dealing with Rhonda during my visit today with my boyfriend. She was patient, knowledgeable, friendly, and attentive. All of our questions were answered in detail with the highest level of professionalism. We felt extremely welcome and we were at no time rushed. It was wonderful to be able to take our time and not be rushed.
This was our first time at Back To Bed, and after our experience, we will be coming back again. Her passion for her job shows and is reflected in the quality customer service she provides. If you should have any questions please feel free to contact me, and I'd be more than happy to speak with you.
Thank you for your time. We love the bed and it was a positive experience that we will share with our friends!
Janelle N. and Stephan C.
Highest Quality Customer Service
I met a salesman, Steven John, that was more than gracious to me and my daughter. He pointed out the best features and qualities of each mattress she laid on. Educated us on what to look for and what she really needed so that we could make our selection. I was so pleased with his knowledge and mannerism and even received a follow-up call from him after delivery. I will be coming back again for any future needs.
Good Service at Oswego Store
just want to say steve at the oswego branch was great , thanks for the good job steve.
Wonderful Service at Dekalb Back to Bed
Just visited your store in Dekalb, IL. Kanton the manager / salesman was patient and knowledgeable. He showed my wife and me everything we wanted to see and was very friendly. We will be recommending his service and Back to Bed to everyone we know. Great mattress, great price, and great salesman. Thanks for the wonderful service.
Commendation for Cindy Nichol at our Avondale location
I wanted to commend my salesperson, Cindy Nichol, who did all that she could to make sure I was a satisfied customer before and after the sale. Thank you
Brian Byrne went Above and Beyond Expectations
Brian Byrne at the Wheaton, Danada Square location was EXTREMELY knowledgeable and very kind. He went above and beyond explaining things that made me feel content and well about my purchase. He is a superb employee that Back to Bed is lucky to have!
Excellent Serice from Cindy at Avondale Back to Bed
I just wanted to say thank you for the excellent service I recieved. I found a mattress that suited my needs and it was delivered the next day. Cindy was a great help in the store.
Very friendly and very sweet man!
I had purchased a bed from Back to Bed years ago before I moved to Oswego. With the great experience and how much I love my bed, I went to the Oswego location where Steven John was there to help me buy a bed for my brother. Not only was he very helpful and kind, he was not pushy. He gave me exactly what I was looking for and the price. I bought the bed the next day. He was very helpful in every aspect. Very friendly and a very sweet man!
He left such a positive feeling and was very helpful
I just wanted to let you know that you have an excellent store mgr at the Orland Park location. I met Tommy last year when my sister came in to purchase a bed for my nephew. And his cust. Svs was great he left such a positive feeling and was very helpful to my sister and even answered all my questions an I was not making a purchase at the time. That experience prompted me to return to his store an upgrade my daughters mattress. Because he left that impression I went straight back to the orland park location... Thanks again for all your help Tommy
Interested in our needs as a customer
We are very pleased in regards to our new purchase of a Tempurpedic Bed from Back To Bed Orland Park. After looking around at different places for about two weeks, we didn't find any other places that was not only interested in making the sale, but also interested in our needs as a customer. Tommy, the store manager, was very helpful in regards to informing us about the different types of Tempurpedic Beds and their benefits. We would not only recommend the Tempurpedic Beds as a whole because they are amazing, but specifically recommend shopping at this location. Thank you for all the patience you had with us but that you for letting us know about the sales going on. For all prospective buyers my recommendation to you is to buy now because prices for these types of beds are rising due to their satisfaction and quality.
Crystal and Ivan L.
Really went out of his way to please us
Just wanted to complement your salesmen John Huggins who really went out of his way to please us. He is very knowledgeable about all your products, and got us just the right bed for us. Had visited a few other places,none compared to your salesman John Huggins. I will be delighted to tell anyone looking for a bed to go to your Gurnee location, and to talk to John Huggins. Thanks again.
Back to bed rates very high in my book cause of a guy named Steve
I have made many a purchase in my days and have never been given such good service that Steve gave. He educated me, asked what I was looking for and did his best to make sure that the mattress that I purchased was not only what I wanted but also one that would benifit me the most. He was patient, listened to what I had to say and made sure i was happy with the whole transaction. Oswego Back to bed store rates very high in my book cause of a guy named Steve.
Very helpful, fun to work with and just a great guy
My daughter and I visited the Wheaton Back to Bed store to buy my daughter a mattress and box spring. Mike G. had followed up with a phone call as he saw I printed some coupons earlier in the day and when we came in that same night, he was very helpful, fun to work with and just a great guy. Thanks, Mike!
Testimonial for Mr. Steve John at the Oswego, IL store.
Mr. John treated my wife and I with personal and professional respect. Mr. John took the time to understand our budget objectives proceeding to educate us on the various brands, technology comfort levels and pricing. Mr. John never once attempted to hard sell or push the sale as he was more concerned about our comfort in the buyer and seller relationship as well as making the best possible choice for our budget. The sole reason we selected Back to Bed was that Mr. John had called us immediately after we viewed the coupon options on-line. The response by Mr. John in reaching out to us immediately was a direct indication of how much is he paying attention to the business and cares about a simple customer inquiry. We view Mr. John as a personal and professional sensitive from the in-view of the internal and external customer and relationship.
Please pass our kind and special thanks for Mr. John for treating us with comfort (no pun intended) and respect.
Thank you and regards,
Joseph M. D.
Best Customer Service EVER from John Huggins
My name is Elizabeth, and I recently purchased a tempur pedic from the Gurnee location. I wanted to let you know that John Huggins gave us the best customer service i have ever recieved from anyone. It was fantastic and we will definitely recommend the store again!
Shopping Experience was a Pleasure
I had a great experience working with Jason at this store. He was very helpful, knowledgable and patient. The overall shopping experience was a pleasure and the customer service is superior to many stores, especially other mattress stores. I would not hesitate to buy here again and look forward to working with Jason in the future.
Betty was awesome!
Great service! Betty was awesome! She helped us pick out just the right "big boy" bed mattress for our 4 year old, and it wasn't the most expensive selection. Delivery on time and courteous.
Just What I Was Looking For.
Jason was very knowledgeable and helpful. I was in yesterday afternoon and received my mattress this morning right on time. The mattress is great - just what I was looking for.
Overall great experience with Back to Bed on Clybourn Ave.
Our First Bed Together After Our Marriage
My fiancee and I stopped here among several places looking for a bed for our first place together after our marriage. The salesperson (Betty, I believe) took time and was friendly but not pushy as some of the other places we stopped, and their deal ended up being the best. When we came back a few days later, she remembered us and just what we wanted, and our order of a new mattress, box spring, and basic bed frame - all near the bottom of the line, so we weren't prime customers - was arranged quickly and easily, and they gave us an added mattress cover at cost.
Upon delivery (we were on our honeymoon at the time) the delivery person was unable to get the box spring up the narrow stairs to our place! They returned the next day - free delivery, both times! - with a split box spring, at no added cost (they are typically more expensive). They treated us very well, even though we weren't (by comparison) "big spenders." Our bed is great, and 2 months later we're still very pleased with the purchase and where we bought it from. Highly recommended.
Jason and Adam are great!!!
I had been shopping around for a great bed for a great price for a long time. One day after coming across a newspaper ad for Back to Bed I went into the store located at 2000 N Clybourn and just went in for what I thought would be "just to look around."
As soon as I arrived I was greeted by Adam and Jason. They are both great and friendly people. Long story short, Jason and Adam did their best to work out a deal for me to purchase myself a bed at a great price. Cheaper than I imagined and I love my Beautyrest bed!!! I am really happy about the purchase and feel lucky to have walked into their store that day. I have been recommending that store in particular to all my friends and family. Jason and Adam are great!!! They will do their best for anyone!
Jason Made It Extremely Easy
Jason is a great guy. He is extremely low pressure and very informative.
We bought a tempur pedic but after 45 days we just didn't like it. My wife was too hot and it was too difficult to roll out of bed. I liked it but hey. So we had to return the tempur pedic to switch for a coil bed. Even though it took a lot of work to make the Exchange work, Jason made it extremely easy.
I would recommend anyone coming in and ask for Jason if you are buying a bed. Take your time. Lay on beds. And then pick something for your budget.
We Just Bought our 2nd Mattress from Jason in 6 Years
It was really nice to have a familiar face when making an expensive but necessary purchase. I always think better of any business when the employees remain in place through the years- it must be a nice place to work, and therefore the kind of place I like to patronize. Mattress shopping is a chore but it can be funny too- note the photos on the wall of the eerily happy Tempur-Pedic customers. Jason was very patient, not pushy and very informative about the selection he had to offer. The delivery service was prompt and courteous.
Area Manager, Jason R, is a Professional and Solves Problems
After a bad experience at a different, nearby Back to Bed, Jason, the manager at 2000 N Clybourn, called me and asked me to come to his store. To say he took care of me is a HUGE understatement. He remedied the situation and went out of his way to make sure that I was happy. I can't say enough about Jason - he is very dedicated to his job, and he is a true professional. Back to Bed is very lucky to have him. I highly recommend this location and Jason if you ever need a mattress. Oh, and this location also has free, easy parking!
Thank you for making this so easy, Jason!!
I saw a sale for twin firm sets in the redplum advertisement, and we were in the market for two new sets for my boys. I called the 2000 N. Clybourn location, and ordered the sets on the phone with Jason (district manager). Not only did he cut me a deal for the bedframes, but he was able to get delivery for me next day. I would recommend working with this location. Thank you for making this so easy, Jason!!
Highly Recommend Back To Bed
We just bought a condo in Rogers Park so we needed another bed for our extra bedroom. Terrence was extremely knowledgeable and helped us find the perfect bed at an affordable price. I would highly recommend Back To Bed for all your bedding needs; we will never go to another company after our wonderful experience with Terrence and the delivery crew.
Great store - best selection
Great store - best selection. Amazing manager (Scott) - professional, knowledgeable, gave us a great deal. For the second time I am buying mattress there.
She Recommended A Mattress That I'm Very Pleased With
This was the third store I had visited in a three week period. I was taken care of by Christina and I was very impressed by how knowledgeable she was on every product in the store. She recommended a mattress that I'm very pleased with. So, if you need a mattress; go see Christina at Back to Bed.
I would Recommend Back to Bed to Anyone Shopping for a Bed.
I am very happy with my recent buying experience at Back to Bed. Cindy was very helpful showing us the beds within our price range and explaining the differences between them. She allowed me plenty of time to try out all of the beds.
We actually wanted a Miforma mattress going into the store but the one in our price range was for a youth. The least expensive of the same mattress for adults was double the price. I was small enough in stature that I could use the youth mattress. There were two spring mattresses in our price range that I just did not find as comfortable as the Miforma mattress. Once I determined that I would go ahead and take the Miforma youth mattress Cindy actually offered to give us the adult bed within our price range. THANK YOU CINDY!
Delivery was included. The delivery personnel were on time and courteous - taking away the old mattress and installing the new. Cindy called later that evening to make sure that the bed was delivered and that we were happy with everything. I would recommend Back to Bed to anyone shopping for a bed.
Betty was Incredibly Helpful
This was my first time buying a mattress solo and the sales woman Betty was incredibly helpful. I knew little to nothing about a mattress before going into this store and felt much more knowledgeable leaving. As many of the other reviews say the sales woman took a lot of time to explain exactly what I was getting with my mattress. I feel really confident that I choose a good product and am excited for my mattress to be delivered this weekend.
I shopped around a bit and the prices here are better than at the department stores (even when the department stores are having great sales). I would highly recommend coming here to get your mattress.
Back to Betty IS more like it.
Betty takes time to get to know how you sleep, talks and walks you through what you really need and gives a great deal. She isn't pushy at all and is very patient. She even delivered my bed with her car after work! Truly amazing service and a great personality as well. My bed is amazing and I can't wait to sleep on it for the first time tonight!
THANKS, BETTY....YOU ROCK!
Betty is Very Knowledgeable
We've had our new mattress for 1 week now and it's awesome. But, let me back up. I'm the type of person who does endless research before buying anything-especially if it's something that I'm going to spend, hopefully, 8 hours a day with. If your serious about buying a new bed do your research and then go see Betty. She is very knowledgeable about old school mattresses as well as the newer memory foam and latex models. We thought our minds were totally made up and essentially went to the showroom to test drive something we thought we would need to buy online. Well, that changed after Betty let us explore what we thought we wanted and then introduced us to something totally different.
Thanks Betty, and you were right!
Blaze V. made the purchase experience a pleasure.
For me, purchasing a new mattress is like purchasing a new car. There is going to be haggling involved, the salesman checking with his manager to see if he can go lower on the price. I was not looking forward to this.
When I went to your location in South Elgin, I was pleasantly surprised this was not the case. Area Manager Blaze V. made the purchase experience a pleasure.
I told Blaze what I was looking for, he showed me my options, we discussed best price options and I was done. A friend recommend the South Elgin location to me and I am glad she did. I will tell family/friends of the excellent service I received from Blaze.
Really Appreciate Mr. Steven John's Helpfulness
I just want to tell you about the exceptional customer service I received at your Oswego store. Mr. John really helped me out. In Feb my husband and I purchased a bed. We had a hard time getting used to it and after months of trying, it just wasn't working for us. I went back to Mr. John and he really helped sort out the problem and was able to make an exchange for a minimal charge to us. Really appreciate his helpfulness and willingness to make us happy. We will recommend this store to all our friends and would not hesitate to come back.
John Made A Customer For Life And I Would Refer Anyone To Him
I had a great experience with John H of Gurnee, IL Store. I went in on Memorial Day, and it was packed. About 6 customers ahead of me, and John was the only one working (He had someone call in sick). There was never a time when he did not have a smile on his face. He helpe4d every single customer while I waited patiently. I work customer service, so I know it can be rough when you get back to back to back. He kept going and it was about 6:15 by the time he got to me. The store was supposed to close at 6, but he was still smiling and cracking jokes with me.
He did not rush me, he gave me the run down on 2 different beds (I had an hour and a half or so to narrow it down to 2). He was patient with me while I made up my final mind. I was happy to wait because I had heard good things about him from my friend who bought a bed around a week ago. I finally decided on a bed and he even threw in a couple free things because of my long wait time, which made me even happier.
I appreciate all his hard work and dedication. He called me today to let me know we were all set for delivery tomorrow still, which also is great to get the reassurance. He made a customer for life and I would refer anyone I know to him for their bed.
If you can get this his manager or anyone else up the chain, I would greatly appreciate so they know how great John was.
Thank you to John Ohaver at the Naperville store
Just a note to say thank you to John Ohaver at the Naperville store. It took us quite a while to settle on just the right bed. John and Bob both were beyond patient! Even after changing our minds prior to shipping, John patiently pointed out different options and encouraged us to take all the time we needed.
Well, we finally pulled the trigger on the TempurPedic we had been testing. Long story short, after night one and a great night's sleep, we are thankful we were able to make the right choice with absolutely no pressure from John at all. We are again thankful we were able to make the right choice with absolutely no pressure from John at all.
Thanks again John for a stress free experience that turned out great!
Anne and Duane S.
I finally sleep through the night and wake up pain free!
John O. from Back To Bed in Naperville was absolutely wonderful in helping us find a new bed. We chose the miForma and I finally sleep through the night and wake up pain free!!! Thanks so much for all your help John!
Grace & Ron P.
Highly Recommend This Store
In a time when customer service seems to be lacking...nothing could be further from the truth with the service I recevied from Shayne Shiner. I was grateful for his help and would highly recommend this store to anyone.
We Are Now Enjoying A Great Mattress.
I simply want to praise Mike Ivins, store manager, at the Kenosha, WI location for our recent purchase. He took the time and care to answer all our questions and to see the setup and install went smoothly as possible. We are now enjoying a great mattress.
Thanks to Mr. Brian Burghard
Thanks to Brian B for handling my Warwick mattress sale and delivery in an excellent manner.
We liked Kanton.
I purchased 2 twin mattresses today and was very pleased with the customer service I received from Kanton Williams at your DeKalb IL Store. We shopped around and we were able to get the same type of mattress for the same price elsewhere, but we went back to Back To Bed because we liked Kanton. He was friendly, not pushy, and very knowledgeable. We will go back next time we need a bed!
I don't recall ever writing a complimentary note about a buying experience before.
I need to tell you how happy my wife and I are with our buying experience at your store in Algonquin, Illinois. We visited the store after several other unsuccessful attempts at buying bedding elsewhere. My wife has back issues and I am a rather large framed guy, and it had been difficult to find a product we both would be happy with. During our initial visit we spoke with Robert, the store manager. His product knowledge was outstanding. He was able to answer all our questions about the different features of each bed we tried.
We returned to the store a few days later and were helped by Randy, who was equally knowledgeable. We bought the set at that time. I was surprised that delivery was available the very next day. The delivery went without a hitch. The men were earlier than promised. They were very courteous and professional.
I heartily recommend the store in Algonquin to anyone in the market for a new bed. They sell a quality product. The employees were the most caring and knowledgeable that we have dealt with. The delivery was as smooth as you could hope for. My wife and I are not easy customers to please. I don't recall ever writing a complimentary note about a buying experience before. This place is the real deal.
Blew the Competition Away!
I recently needed a new mattrress for my son and went into the Oswego store where I was greeted by Steven. I explained what I was looking for and stated I did not want the entry level, but also did not need the top of the line. He showed me 3 mattresses and explained the differences in each. He was very patient and educated me on the reasons why one mattress was better than the other. The price he quoted me blew the competition away and I will definitely recommend anyone I know that needs a new bed to this store, I know that I will be back.
Susan was nice, educated about the products and very helpful.
I was in the store a couple days ago on Diversey in Chicago and they helped me pick out a Miforma Bed. The bed wasn't being delivered for another week and after thinking about it for a couples days I ent back and upgraded to the Tempur-Pedic Cloud. Susan was in the store helping me today and I wanted to drop a note about her. She was nice, educated about the products, and very helpful. Most importantly she wasn't pushy. Kudos to her.
Please give some special recognition to Susan for her outstanding work. I will definitely recommend people to your store because of her great customer service.
I must say they ROCKED our world!
My husband and I wanted to provide you with a review of your Oakbrook store. We had been searching for a new mattress recently and after our 3rd stop we came across Chris and Scott at your Oakbrook store. Scott was borrowed from your Dekalb store to fill in for a peer on vacation. I must say they ROCKED our world! They were so nice and detailed. Explained everything from A-Z, and most of all a true pleasure to work with. I can be a tough customer, and we laughed and joked, but most of all learned and enjoyed our shopping experience. We ended up getting a great mattress and the TechnoGel pillow and I am coming back for another one. Great job!!!!!!
We will be recommending Back To Bed to friends and family.
We purchased our first mattress at Back To Bed in Vernon Hills. When we entered the store, Scott P. greeted us warmly and began assisting us in our mattress selection. He was helpful, professional, informative, and personable. Within minutes he understood exactly what we were looking for and found the right match for us.
We also learned a great deal from him about mattress technology. It was an easy, enjoyable, and stress-free shopping experience and we did not feel the need to look any further, so we purchased our mattress that day. Now we have received our mattress and are very pleased with the quality of our purchase. The delivery people were punctual and friendly. We will be recommending Back To Bed to friends and family.
Every concern I had was addressed by Brian.
Stopped in the Orland Park store yesterday to test a replacement for my Beautyrest mattress that is being replaced under the warranty guidelines. The service and information provided by Brian Byrne at that location was exceptional. He was very busy with Saturday afternoon shoppers, but met with me in a timely fashion. I expected to be "brushed off" since I was up front about my reasons for shopping.
Nothing could be further from the truth. Every concern I had was addressed by Brian. He is knowledgeable, enthusiastic & pleasant. You have a terrific salesman here. I would recommend others to shop at this locations because of my experience today. Kudos to you, Mr. Byrne!
I am very please with my purchases...
I recently purchased a Simmons Beautyrest mattress and a Stearns & Foster mattress set. Blaze Villoria was my sales contact and he did an outstanding job convincing me to purchase these mattresses. His customer service was great, not acting like a typical salesman, and I appreciated his demeanor. He went so far to personally follow-up by phone to see how I liked my purchase! I am very please with my purchases and his knowledge was very helpful in my decisions. Let his boss know my positive feedback as well.
I highly recommend visiting Jason!
Jason was extremely helpful in assisting me in finding the perfect mattress. He understood my needs and showed me 2-3 different mattresses. It was overwhelming walking into the store with so many mattresses to choose from, but he norrowed down the options based on my budget and my needs and it took a very short period of time. The pricing was very competitive and it was delivered the next morning at exactly the time they committed to delivering. I highly recommend visiting Jason at the Back To Bed store at 2000 N. Clybourn.
We Love Our New miForma!
We want to Thank Jim for all his help in making it possible to purchase our new King size bed. The price was unbeatable. We love our new bed, King eco-refresh MIFORMA mattress is amazing.
Honestly we could not have been happier with our experience with Ed
My mother had been sleeping on an air mattress for about a year and my brother had decided to suprise her with a bed. She had gone up to Wisconsin for 4 days so we had a deadline. After looking on the internet for stores nearby we decied to go to Back To Bed since it was right up the street. The person who helped us was Ed.
I really cannot stress enough about how helpful and nice he was! By the time we were done we had gotten a mattress, box spring, bed frame, next-day delivery, and installation for less than the price of just the mattress and box spring. My mom loved it and apparently had the best sleep she's had in a while!
Honestly we could not have been happier with our experience with Ed and will definitely be recommending this place to anyone looking for a bed!
I am very happy and would surely recommend my friends
I recently purchased my mattress at your store in Oswego, IL (1500 Douglas Rd, 60543). The salesperson Steven John was very good and he suggested the best deal for us. Your delivery guys were also very professional and did a great job. I am very happy and would surely recommend my friends.
More people should be as friendly and kind as Steve!!!!!
WE visited the Oswego store today and were so pleased with our service by Steve. He was so pleasant to work with and so educated with the product!!!! We walked away saying "We haven't been so pleased with customer service in so long until today". Steve was so knowledgeable about the product that we cannot wait to get our items!!!!!! Its going to be along 48 hours. More people should be as friendly and kind as Steve!!!!! What a great experience!!!!!
Jim and Lisa B.
I would be happy to recommend your store to both friends and family
My wife and I were very pleased with the salesperson, Blaze, and the team that delivered our new mattress set. I would be happy to recommend your store to both friends, and family for any future purchases.
Mike was a pleasure to work with!
I want to thank Mike Ivins for his help in not only finding the right bed for us, but his help in working out an exchange when we had the wrong size. He was a pleasure to work with.
Earl was very courteous and knowledgeable
We purchased a mattress at Back To Bed with Earl. He was very courteous and knowledgeable. When I am in the market to purchase another mattress I would definitely go back to the Mundelein store and ask for Earl.
Buy with Kyle for your full satisfaction
I have recently bought a mattress from your store. Needless to say I have shopped around before my attention was caught by Back To Bed. Not by the store itself, but by the people who work here. Specifically, it was Mr. Kyle Kopsel. Perfect knowledge in the pertinent field of mattresses, ability to listen and to suggest sealed my purchase, our deal.
More, after delivery I was not too happy - two days, better to say, two nights and I came back complaining that the mattress is too soft for me. Kyle, without any hesitations said "No problems." The exchange was done within 2 days. I'm happy now and I'd like to suggest: buy with Kyle for your full satisfaction.
John has been a true delight to work with!
I would like to write a review about the exceptional experience I have had from John OHaver at the Naperville IL Location. We have recently, and on three separate occasions, purchased beds from John. He is an unbelievable man! So nice and firnedly and very knowledgeable adn not the slightest bit pushy! I would recommend Back To Bed to all of my friends. It is a very welcoming and child friendly store. John has been a true delight to work with!
Thank you for such great service people!
We would just like to tell you how very nice, efficient and clean working the two men who delivered our new mattress were today. Don't know their names, but i'm sure you can find out. They were very polite.
Thank you for such great service people!
BRAVO for BLAZE!!!!!!
I just purchased a queen size bed, my uncle and I both needed new beds so we went to the South Elgin store. Our salesman Blaze took his time with us both to help us find exactly what each of us wanted. What a great young man "Back To Bed has on the team. BRAVO for BLAZE!!!!!!
One Stop Day.
Initially we were only going to stop in and price B2B out versus some competition. Your experience and help along with a fair deal made it a one stop day.
Thanks for all your help; We'll definitely be referring you.
PERFECT and could not have asked for more!
John helped me and my husband find the perfect bed, a Mi Forma King. After 11 years of sleeping on a spring we did not realize how much beds have changed and how bad our bed was. He was knowledgeable and had patience for 1 hour as my husband and I "worked" through locating the perfect medium between our 2 preferences. All this with our 2 lil monkeys with us! We were so happy that we went back 2 weeks later to buy our 3 year old a Mi Forma too! The delivery men were prompt, clean and polite. PERFECT and could not have asked for more!
John provides exceptional service, is knowledgeable, and has great deals!
Looking for a new fabulous bed? Considering a foam mattress is a must. I HIGHLY recommend MiForma foam bed. Purchased from Back-To-Bed from John Ohaver = The Best. So comfortable, so much better for dust mite allergies and so "green"! I will never go back to a spring mattress again. John gives exceptional service, is highly knowledgeable, and has great deals! He made my bed shopping experience a breeze!
John Ohaver was Sincerely Glad to Help
Hi, my name is Tom G. I recently visited your store in Naperville. I just wanted to say how impressed I am with the John Ohaver.
I first spoke to John by phone. After he answered my questions over the phone I had to come in and take a look around.
When I came I introduced myself. John said, "I am glad you stopped in." After a few more questions, I puchased a bed set and a frame.
In todays market every sale counts and I feel John did a GREAT job.
I Was Delighted To Meet Amy
I was referred to Back To Bed by previous customers/neighbors, and went to the St. Charles store to view my friends' selection. I was delighted to meet Amy, the store manager, who took the time to explain to me the various features and benefits of the Beautyrest Black mattress line. She was friendly and extremely knowledgeable, helping me to make a decision without any hesitation.
This purchase was a suprise for my wife, so Amy went out of her way to help me in scheduling the delivery to fit my needs. The mattress arrived exactly as anticipated, the gentlemen delivering were fast, friendly and efficient, and I was able to pull off my 'big suprise' without a hitch.
Don't even get me started with how happy we both are about the bed itself. Amy was perfect in every phase of my purchase, and the bed's an answer to our aching back's prayers. Thanks, Amy, and to Back To Bed, for having people like her on their team!
Aristides on 2 Visits + He Was VERY Helpful + Patient
Ordered a daybed, but looked at futons too. Dealt w/ Aristides on 2 visits + he was VERY helpful + patient. Very knowledgeable, friendly...just a pleasant experience all around. We are repeat customers + have yet to be disappointed, which is why we keep coming back. Keep upo the good work (especially Aristides)!!
Easy and Stress-less Experience
It was an easy and stress-less experience to purchase a mattress set here. Went in on Saturday before a holiday and it was delivered ON TIME on Monday evening as requested. Would purchase another mattress set again from this store.
Bob Makes Mattress Shopping Easy
We are writing to let you know how helpful your Geneva, IL store manager was when we stopped by on Monday, July 30th. Bob showed us the product that we wanted, cleared up any questions that we had and after the purchase arranged for same day delivery. How could we ask for more.
Janet K. & Win D.
It was Wonderful to Buy a Bed from Angelica!
I would like to say how wonderful it was to buy a bed from Angelica G., Store Manager at Berwyn! I have been a sales rep for over 30 years yet I learned good sales techniques from her, and she did a good job closing the deal. Then when I had problems, she was empathetic and most helpful. I also had a good experience at the Oak Brook store. I would definitely recommend your store and Angelica to my friends.
Compliment to Brian M. at Your LaGrange Store
I would like to compliment one of the Back To Bed employees, Brian M., who works at your LaGrange store. I hope someone at corporate will see this and know that because of one of your outstanding sales associates, we made 2 purchases today at Back To Bed. Brian helped my 90 year old mother select a mattress. He is extremely knowledgeable about all products in the store and very patient. We were in the LaGrange store a long time and he answered many question, as well as ended up helping me purchase a "TechnoGel" pillow. When I need another one, I will definitely keep the LaGrange Store in my mind if Brian M. is there to help us out. I vote for a raise for him!
Brian Was So Helpful!
Brian was so helpful in navigating us through this process, which can be overwhelming. The selection was awesome and we are so happy with our purchase. We shopped around, but went back to Brian to purchase. Can't beat the prices!
Bill and Patty S.
Am I Pleased? You Bet.
My daughter is a member of Consumer Reports. She supplied me with some information from them. Not much help other than stating that you should lay down on the bed and Costco and Sams Club members were the most satisfied customers. Checking the internet for Costco it seemed that they had a mattress I would be interested in purchasing. I went to the store and they did not have that mattress and I was told that Costco would not remove the mattress and box spring. I then went to your Lake Zurich store and spoke to Bob Williams.
He asked what I was sleeping on now and he recommended a queen Warwick Firm. I noted that this was $100.00 more reasonable than Costco and your delivery people took out the old mattress and box spring. Am I pleased? You bet. By the way I also did lie down on another mattress which was $100.00 more and found that the one I purchased suited my means more. Bob anticipated my needs and did an outstanding sales job.
Blaze is terrific!! Thanks AGAIN!!
Thanks AGAIN Blaze!!
I just purchased another bed from your South Elgin store. I have had such impressive and courteous service from this store in the past that I purposely went out of my way to go back to the South Elgin store to buy again. Blaze is terrific!! Thanks AGAIN!!
Nothing But Class and Professionalism.
I recently bought a mattress from John Ohaver at Back To Bed in Naperville. I can honestly say that I will never go anywhere else when I need another mattress. Not only did he leave me alone to try every bed in the store for as long as I wanted, which I did numerous times, he didn't try to sell me anything. Unlike most of the other bedding stores I went to, where the salespeople were worse than a used car dealership. He didn't try to overload me with technical stats or tell me how his prices were the best or put down his competitors - he simply asked what I was looking for, gave me a few pointers, and then walked away and left me alone to try mattresses. Go figure ;-) I ended up liking basically the cheapest mattress in the store, and he didn't add much to his bottom line. On top of that, he gave me an incredible price on the mattress! Way better than any other stores. The store is also well laid out and very comfortable. Delivery was very prompt, and he even went out of his way to arrange it when I could be home from work. Nothing but class and professionalism. I actually liked shopping for and buying a mattress. John is a stellar manager and salesman. Thanx John!!!
I would recommend your store to everyone
I wanted to compliment Garrett and the delivery men.
The service I received from Garrett Friday night was outstanding. He took care of all of my questions, he was very helpful, extremely knowledgeable and a very pleasant person to work with.
The delivery men were wonderful too. I didn't get their names, but they delivered to my home in Roselle Monday morning. They were quick and very neat. They even took out an old couch for me.
I would recommend your store to everyone. Thank you, and my daughter thanks you for a good night sleep!
Diane V. E.
I promise you will have an enjoyable experience!
I had the misfortune of visiting a few other local mattress stores before I met John at Back To Bed in Naperville. Prior to him, every salesperson made me feel like I was shopping for a car and was repeatedly told what I needed and how much extra it would cost me.
Walking into Back To Bed was a breath of fresh air, I was immediately greeted by John and noticed how clean and well kept the store was. Part of the mattress buying experience requires you to be relaxed and feel at home so you can really critique the mattress and this store was the most welcoming I had visited.
John asked me some basic questions and gave me a little advice based on my body type and preferences after I let him know that this would be my first mattress purchase. I spent the next 45 minutes laying on countless mattresses and during this time, John was available if I needed him, but never crowding over me or making me feel uncomfortable and pressured. A good salesperson will put your priorities before their financial gain and John did an excellent job guiding me to the right mattress instead of forcing a decision.
If you are in the market for a new mattress, visit John at Back To Bed and I promise you will have an enjoyable experience and be treated like family.
Kudos to Blaze!!
I am writing to commend the professionalism and courtesy of the Back-To-Bed store manager in South Elgin, IL. Blaze Villoria.
My Husband and I have purchased mattresses and Futons from this location in the past and were very pleased with the quality, price, and personal attention we were given. That is what brought us back to Blaze's store on Monday, August 20th. Although we were only "fact-finding", we realized that, after talking with Blaze, now would be a great time to purchase that new King-sized mattress we had been wanting to get for ourselves. Blaze was very knowledgeable about all the different mattresses we looked at, as well as respectful of our financial means. We decided to purchase the Beautyrest by Simmons Pocketed Coil Jenna, PT Plush, King size. It was delivered and set up, right on schedule, the very next day. Last night was the best night's sleep i'd had in many, many years!
When I had a question about my mattress, I was able to speak to Blaze and have my answer immediately. He is the epitome of "service with a smile." I will highly recommend this store to my friends and family, and I know it will be where I continue to have my bedding needs met. Kudos to Blaze V!
Tommy from Orland Park, IL was a great help in choosing the best mattress for us. Thanks to his help we have had a great night sleep.
Great Customer Service
This store has great customer service and great prices with quality products.
I would definitely recommend this store
I haven't had a mattress of my own for 5 years now and I needed a change. Angelica gave me guidance in choosing my mattress and provided answers to all of my questions. She made recommendations, but was by no means pushy. When I made the purchase, Angelica was sure to go through the receipt, explain every item and charge that was made, and gave me the details on the delivery. I would definitely recommend this store, especially over purchasing a mattress at a furniture store.
Kanton Williams is a greater Manager, very reasonable and has great energy. I came to DeKalb as a returning student without a bed and searched everywhere. Walking into Back To Bed was amazing it even smelled great. He took us right to college kid prices and even gave us same day delivery!!!! Great!!!!
Robert was Great!
This was my first time ever buying a mattress and he made me feel comfortable about the choice I made! Service was great & I can't wait for my bed to be delivered to my new apt :) Robert thanks for being so helpful!
We love our mattress.
We came in your store on 08/06/12 in Joliet IL. We were interested in a mattress and this gentleman by the name of Ron Bice came over and introduced himself to us. He was very friendly. He said that he would be with us in a few minutes. In a few minutes he asked us if he could help us. We said, "Yes."
We told him what we were looking for and he explained to us about the mattresses. He is into making his customers happy and has a lot of patience. Ron is very knowledgeable about his merchandise. Ron's customer service skill is outstanding, he has a beautiful personality, and is honest.
Yes, I would recommend people go to this store. Yes, I myself would come back if I need something for our bedroom. Ron or someone with the same attitude as Ron is there. Keep up the great job Ron! We need more people like you. Thank you so much.
I Believe This Mattress Is Changing My Life
I want to take a minute to tell you how much I love my new Tempur-Pedic Cloud Supreme. Mike was very knowledgeable about all his products, but when he took the time to find out about my situation he was very clear that what I needed was a cloud. I have suffered years with fibromyalga and migraines and haven't had a good night sleep in 15 years. Simply I will say that I am sleeping 7 hours a night and I believe this mattress is changing my life.
Mike wouldn't let me off the hook about price either. Of course I didn't think I would spend 3000 for a mattress, but I will never be able to thank Mike enough for helping me make this purchase. I encourage anywho who wants to be helped and not "SOLD" to go and talk to Mike in Kenosha.
Thank you for helping me enjoy sleep again!
I bought a mattress a couple of weeks ago. Robert was very knowledgeable. I wanted to use a Groupon to purchase my mattress, but couldn't do it online. Robert was kind enough to cal the corporate office and get a Groupon discount of $500 applied. I am a happy camper with price and purchase.
Knowledgeable, Friendly, Not Pushy, and Most Importantly, Genuine!
We shopped around a bit for our new mattress, but returned to Back To Bed not just because we loved the miForma, but also because John was so awesome. He is knowledgeable, friendly, not pushy, and most importantly, genuine! We were so impressed by his patience with us and for being so helpful. We feel great about our mattress purchase!
Extremely Helpful And Pleasant To Deal With
We recently purchased a bed from the 2349 W. 95th Street location. Our sales rep, Lance Washington, was extremely helpful and pleasant to deal with. It was truly a great buying experience. We would recommend this location to anyone thinking of purchasing a bed.
Kim and Kevin T.
Made Sure I Was Satisfied
I was in your store in Berwyn Illinois and I was greeted by Angelica, the store manager. She was so helpful in helping me find the appropriate mattress for me. I really appreciated how she took her time and made sure I was satisfied. In today's economy people are not customer friendly any more. Angelica had a warm spirit. Thanks for people like her. I will be visiting your store again in the future because I would like to purchase a Stearns & Foster.
Thanks Back To Bed,
My wife and I stopped in today to do some research, promising that we wouldn't buy a bed today. John and Carlos were friendly, helpful, knowledgeable, and we never felt pressured for anything. We selected one, but were wavering on the price, and Carlos made us a very nice offer. We spec'd out our two favorite Beautyrest beds and headed over to another store that had Serta beds to compare. However, after 5 minutes, we knew Beautyrests were the way to go. After heading back, we compared our two favorites, and Carlos set them up to do a side-by-side comparison. We opted for the slightly higher-priced version, and he still gave us an amazing deal on it. They offer a 60-day price match, so we felt like we couldn't pass it up. We bought it today, delivery on Monday morning.
Highly recommended! We liked the no-pressure sales. They started us out in the middle-ground, instead of the high-end beds like other competitors might.
Just got back from this store and can't wait for my mattress to be delivered tomorrow =)
Not busy at all on a Sunday afternoon for the Columbus day sales. DJ helped me out and showed me several beds within my price range. DJ took his time answering all my questions and explaining the differences between the mattresses. I also met Tom, the store manager, and he helped me out too. Great service. Also, this store is a clearance center so there are nice beds for about 50% off in the back of the store.
I'll update with how the delivery goes. I can't wait to sleep on a real bed again and not some cheapo futon from Kmart.
I was originally schedule to have my bed delivered from 4-8pm but I had a doctor's appointment pop up last minute. I called Tom at the store who checked with his driver and they were able to deliver earlier in the day to accommodate my schedule =) That was a huge relief and the delivery took less than 10 minutes to set up the bed frame and put the mattress down. The delivery men were very friendly and courteous. They were in/out and I got to jump on my new bed.
I Will Be Referring Friends And Family
I recently purchased a new mattress in your store. I am writing because I had a great experience in this process due to the professional assistance of Greg. He was not only helpful, but he educated and informed me on all of the products I was interested in so that I could make the best decision for me. Because of Greg, I will be referring friends and family to Back To Bed. Thank you Greg!
My Mom Even Approved
It was the first time I ever bought my own bed. I told the salespeople, Ken and D.J., how much I had to spend and what I wanted and they took me directly to a great queen bed! My mom even approved and that is no easy feat! I picked it up a couple of days later and Tommy took his time packing it onto my van. He was very nice. I have been sleeping like a baby and my dog loves it too!
Aaron Was Very Helpful and Kind
Truly enjoyed looking for a mattress for my mom. Aaron was very helpful and king with my mom and I. Aaron really knew his mattresses. The prices were great. I'm glad I came into this store and so was my mom. Thank you so much for the help.
Love Our Bed Today Just As Much As Our First Night
Thank you Kanton Williams! My wife and I bought a miForma mattress from your DeKalb store 15 months ago. We love our bed today just as much as our first night. Also, thanks for not being just another ;( mattress store!
Looking Out For Our Benefit And Happiness
To Whom This May Concern: My salesman needs a VERY, VERY big pat on the back. He was GREAT. I went shopping with my sister and I ended up buying a bed as well.
I always am leery of salesmen, due to some very, very bad experiences. Bob Williams at the Lake Zurich IL store is wonderful. I felt he was looking out for our benefit and happiness and not just a good sale for his records. I also enjoyed working with him because he is of the generation that understands hard work and not much money. Things are not disposable all the time. I am very pleased so far with the merchandise and will highly recommend Back To Bed, especially Bob Williams. He is a WINNER.
Carol from Island Lake, IL
It Was A Pleasure Doing Business With Bob Williams
I went to the Lake Zurich store looking for a mattress based on a commercial for $199 through Monday. (I knew this would NOT be the product for my needs, but it gave me a starting point!) Bob Williams was Great and explained about the differences in mattresses and ha me test several. I currently have a Sleep Number that no longer holds air, and I wanted "good support". I decided on the Simmons St. Andrew style and was VERY pleasantly surprised when I could get delivery the next day! Bob is a valuable asset to your company, with his knowledge and personality in addition to his professionalism. It was a pleasure doing business with Bob Williams and I will be sure to pass my positive experience on to others.
The Addison Store Rocks!
I want to write about how amazing Sharon was and her knowledge of the Tempur Pedic line of mattresses. She made my decision to purchase a bed that much easier. She is a true professional and I will tell all my family and friends. The Addison store rocks.
My Experience Was Very Pleasant
I recently shopped at your Lake Zurich IL store. My experience at the store was very pleasant. The store manager, Bob Williams, assisted me. I just want to say thank you for his great assistance.
Very Happy With The Experience
Bought a bed tonight at the Crystal Lake store from Greg. I was very happy with the experience from start to finish. Greg was very helpful with the purchase of our son's first bed. His knowledge of the beds and his friendly personality made us feel confident we were making a good decision.
Our experience was very positive.
My husband and I stopped ion Back To Bed in Bloomingdale and had the pleasure of meeting Shayne. We were looking for a replacement mattress for our guest room. Shayne was very helpful in explaining all of the different mattresses and pointing us in the direction of the best one for our application. After trying several different mattresses out we decided on the Beautyrest St. Andrew Plush. It was delivered today by two very polite and helpful delivery-men. We plan to sleep on it for a couple of nights, but so far it seems very comfortable, so hopefully our guests will agree! Our experience was very positive.
Thanks To Brian For Making It So Painless!
We purchased two mattresses from your store in Orland Park this morning and was very, very pleased with the help we had with our sales person Brian. We were on a mission to go to a few stores to shop, but he answered all the info we needed and didn't have to go any further. Thanks to him for making it so painless!
Brian K was a very good salesperson and was helpful throughout my purchase process.
THE Best Experience!
My husband and I were looking for just a mattress and went to two bed stores before hearing about Back To Bed on TV. We went to the store and met with David Halloran. I don't have to tell you that we had THE best experience! He was honest and forthright and we felt really comfortable purchasing from the store. He was upfront with all of our questions and helped us out with exactly what we wanted! We really loved the customer service he gave to us and we will definitely tell others about our experience and refer them to Back To Bed!
The Dog Just Loves It!!
We purchased a new mattress from Ron & Brian. They were very helpful. We got our bed a week ago and so far so good.
The dog just loves it!!
A Great Experience
My husband and I recently went into your Oswego location to inquire about purchasing a new mattress The manager, Steven John, helped us. He was very knowledgeable and made buying our new mattress a great experience. Can't wait to get our mattress in the next few days!
Dan Was Incredibly Patient, Knowledgeable, And Helpful
I purchased a Beautyrest mattress & bed frame from 145 N. Weber Road in Bolingbrook, Illinois. The store manager Dan was incredibly patient, knowledgeable, and helpful. I will definitely tell my family & friends about the service & product I received. Thanks Dan!!!
I Definietly Recommend my Expierence to Others!
Bought a Tempurpedic here and the service was excellent. Satyam was attentive, informative and friendly. He educated me on each bed after listening to my needs/wants and then gave me time to try out each one. The "no sales pressure" atmosphere allowed me to relax and make an informed decision. If you told me that I would be relaxed, sitting in a heated, massage chair while ringing up thousands of dollars, I never would have believed it. Satyam is an asset to Back to Bed and I definitely recommend the experience to others
Saved Us lots of Time
Betty Was Great!!!
I Love My Mattress!!!
Perfect Combination of Personality and Knowledge
This Placee is Amazing
WOW! This place was amazing! Matt is the guy you need to talk to. He is a smart sales guy and he is not pushy at all. Very nice to work with and he will find you the deal on the the bed you really want. I am so happy i went to this place because I have been sleeping like a rock in my new memory foam bed that i got for a great price. Matt Frick is your man, call them now, he will hook you up. Send your friends and family as well, anyone who needs a bed in Chicago should go see this guy over at Back to Bed in LP. 5 Stars, no questions asked, this is the place to go!
Could not Have had a Better Expierience
My husband and I bought a bed from Nick Lucarell last night and could not have had a better experience. He was friendly and personable from the start, and expressed genuine interest in helping my husband find a mattress to help with his back pain. Nick is knowledgeable about the stock, let us try the beds without trying to sell us on anything, and just an all-around nice guy. We'd definitely recommend him and the Back to Bed store to anyone looking for a mattress
Earl was Very Helpful
Purchased a tempurpedic mattress here recently. Earl was very helpful and did not try to make a high pressure sale. Told me to take my time and find the right mattress. Delivery next day! Also threw in some freebies to match other retailers black friday specials.
Can't recommend them highly enough!
Can't recommend them highly enough! Jason rocked! He really worked hard to make sure my son had the best bed he could afford for his new apt. and threw in a bunch of freebies to sweeten the deal.
Highly Recommend this Store
Moving to Chicago and dreaded mattress shopping. My daughter, 8 month old granddaughter spent at least an hour going from mattress to mattress with very patient salesperson. Now at last I've moved in and the delivery was prompt and a minor adjustment handled quickly. I highly recommend this store.
Couldn't be Happier with my New Bed Purchase!
My experience was awesome! Look for Matt Frick. He gave me a great deal on a simmons beauty rest and a platform bed frame. Same day delivery and installation, they were right on time. Waited a couple weeks to write the review to make sure everything went well. Couldn't be happier with my new bed purchase!
Impressed Us More Than This Review Can Speak To
I came to this location on the recommendation of a friend who had shopped at this location before and praised his experience. Candidly, I've always purchased my mattresses through Sam's Club, Costco, etc. and never had given Back to Bed more than a second thought until visiting. We walked in 30 minutes before the store closed on a Sunday with our twin 2.5 year-old girls in tow, and walked out with a new mattress that same evening.
Derek stayed open late so we could get what we wanted with ZERO pressure. Derek and Jason could not have been any more professional, helpful and patient. Our girls were all over the place in the store and that didn't faze them a bit. We walked out of the store with a price that was competitive and mattress we felt great about. The next day after purchasing the mattress, I received a call from Derek saying that a new promotion would save us another $300 off from what we paid in addition to 2 new free pillows. All we had to do was come back in and pick up the forms. When is the last time that's ever happened? Most times once you've purchased from a store (let alone a mattress) you're often yesterday's news, and the store is on to the next customer.
Derek and Jason impressed us more than this review can speak to. I'll hand's down be recommending this place to everyone who's in the market for a new mattress. They've found life long customers in us. A+.
My fiance and I had a wonderful experience buying a new mattress and frame. We went in for the Memorial Day sale, and Jason was fantastic to work with. He wasn't pushy, was happy to work within our price range, and the final price for the mattress was the best we'd seen all day. Even though we came in on a Sunday, we got our mattress the next morning and the delivery guys came right on time. One of the best experiences I've had purchasing a mattress by far and I will definitely be recommending this location to my friends.
He Listened to our Wants and Needs
My boyfriend and I had a great experience the other day with Jason at back to bed. It was our first stop of the day. We also headed to 3 other mattress stores and made our way back.
Jason was extremely knowledgeable, gave us the space we needed. He didnt even push the pricey mattresses. He listened to our wants and needs and was just simply a pleasure to work with. Don't waste your time going anywhere else, because you will be annoyed with all the other pushy salesmen who dont know what theyre doing and you will probably return to Back to Bed.
Dorothy and Brett
Never had an Experience like this at any Mattress Store
I can honestly say that I will never go anywhere else for a mattress after working with John Ohaver a few months ago. I went to every mattress store in town, with varying degrees of misery.
Here's what I liked about John - he didn't try to sell me anything, not once. He asked what I was looking for, gave me some basics and turned me loose on the store, then left me alone until I had questions. He didn't try to drown me under statistics, technical info, or talking down his competitors. I actually ended up liking and buying the cheapest mattress in the store almost, and he never tried to upgrade me, sell me extras, or push me in another direction. I'm sure my purchase didn't add much to his bottom line, but he gave me a great discount as well on the mattress. He then went out of his way to specially arrange a delivery time that would flex around my work schedule. Talk about class and professionalism, I've never had an experience like this at any mattress store. EVER. I have and will continue to recommend him to everyone.
Very Impressed with John Ohaver
We purchased several mattresses and a day bed from the Back to Bed in Naperville and I was very impressed with John Ohaver. John was extremely knowledgeable and helpful during our decision process and did an excellent job following thru making sure the deliveries went well and that we had no post delivery problems. I will not hesitate to continue shopping at Back to Bed in Naperville.
Customer Service...Products....Whole Experience was SUPERB!!!
John Ohaver is AMAZING!!!!!!!!
I went in to purchase a bed for my son. He was with another customer but made sure to acknowledge my family. While waiting, my son was getting really bored and upset and was whining/crying (he's 3). John pulled out some books and toys and my son was occupied.
The customer service...the products....the whole experience was SUPERB!!! I would recommend this place to everyone I know. I WILL be going back when I need to make more purchases.
Very Warm and Very Informative, Easy to Work With
I went to Back to Bed on Audrey Lane in Naperville to buy a new queen bed. I was greeted by John. He was very warm and very informative, easy to work with. I did not feel the high pressure sale as I have in so many mattress stores. My boys lounged in the massage chairs while I was completing my transaction. John gave me a very fair price. Thank you John for making my experience so easy. It was very welcome on what had been a challenging day! I will definitely recommend you to family and friends.
Matt is Extremely Knowledgeable and Helpful
My wife and I stopped by this store last week and had a wonderful experience. We were greeted by Matt, the store's manager, who recently came up to the Skokie store to improve its customer service and ratings. The reason my wife and I stopped at Back to Bed was due to the positive experience we had two years ago when we purchased a bed from Back to Bed's Lincoln Park location (back when we lived in the city).
Coincidentally, Matt was managing the Lincoln Park store at the time, so we were quite surprised and pleased to run into him at the Skokie store. To make a long story short, Matt is extremely knowledgeable and helpful, but is not a pushy salesperson. He also gave us a great deal, so we were very happy. The delivery showed up on time and everything went smoothly. We wouldn't hesitate recommending this store and Matt to anyone.
It was Quick and Easy, Good Service!
Had a great experience with new manager Matt. I came in, was helped immediately and found just what I was looking for (a college student friendly deal, nothing extravagant). Bed was delivered next-day in time range specified, they set everything up for me in about 10 minutes! It was quick and easy, good service! Would use again.
What a Great Experience!
What a great experience! I came here about a month ago, armed only with a price point and the notion that I need a mattress to help with severe back pain, and Ed (the manager) was able to meet me on both accounts. He is extremely knowledgeable and accomodating; I got a great discount and a mattress that exactly suites what I was looking for, thanks to Ed. I can't recommend this store enough!
Ed was EXTREMELY Helpful Through the Entire Process!
Ed Thomas was truly a FANTASTIC help for us when we needed our new mattress!!!! He was very knowledgeable, personable and he truly went above and beyond!!! We were able to lock in our sale price before our wedding and then as family members sent us money as wedding gifts, Ed was able to hold our price for three months!!! We were able to pay it off in payments and Ed was EXTREMELY helpful through the entire process! GO TO SEE HIM TODAY!! You will be amazed by the service he provides! :)
Very Helpful from Beginning to End!
Thanks so much to the great service from Back to Bed, ED was amazing. So very helpful from beginning to end! Ed really knows everything about beds and we are very pleased with his service!
Ed is Very Informative and Genuine
I also had the pleasure of dealing with Ed from Back To Bed. It was one of the most pleasant experiences I've had when purchasing anything. Ed is very informative and genuine. He made me and my sister feel at home and relaxed. He never pushed us into buying anything. Instead, Ed provided as much information as he could and then let us make an informed buying decision. Ed worked with me on my delivery date, too!
Went Straight Back to Back to Bed
I had a whole day of running around to a bunch of different stores comparing prices and styles and stopped at Back to Bed first. Shayne was very helpful and gave me lots of useful information since I didnt know anything about mattresses, except what I saw on infomercials. He helped me find what I was comfortable in and wanted to buy not what he wanted to sell me.
I left his store with a bunch of good information things to look out for and a bed I was happy with but wanted to make sure I wasnt missing anything since there are another two stores really close in the area. I walked into the next store the guy didnt even get up and just shouted from his desk what are you looking for. I walked around the store for like a minute and left I saw the reviews on the other store and decided not to even bother and went straight back to Back to Bed and bought my mattress from Shayne. He made the whole experience painless considering this isnt something you do often. I highly recomend going here if you dont want to be pressured and want to make sure you find a mattress that you are going to be happy with Shayne is the man to go to.
Upfront and Answers All Questions Openly
Anyone in need of a new mattress, this is the place to start. Shayne the manager explains the different beds to you. He is a straight shooter, upfront, and answers all questions openly. He spent a lot of time with us even though we said we were just beginning our search. We went back a second time with my inlaws from out of state, and he spent time with them explaining about the differences in the various beds.
Time, personalization, communication...that is what we experienced with Shayne. We ended up buying 3 beds from him, and we are glad we did.
Don't pass this store up when in the market for new bedding. They will seal the deal with you openly and honestly.
Made Me Feel Comfortable
I just purchased a Simmons Beautyrest mattress set from Shayne yesterday and let me tell you what a great deal and experience! He made me feel comfortable right from the beginning. I stopped in hoping to get a better deal compared to the exact mattress set that I had on layaway at a local Sear's retail store. Not only did Shayne beat the price by 100$ he also threw in delivery, the box spring and waterproof mattress cover for FREE! I highly recommend if you are in the market for a mattress to stop in and see Shayne at Back to Bed in Bloomingdale. You will not regret it! Thanks again Shayne!
The Place was Very Clean and Professional
After shopping for far too long for a fair price for a decent mattress I was beyond tired once I stopped in the Back to Bed in Bloomingdale.
I am so happy I did because I just knew that there was no nonsense here. Shayne helped me and was very knowledgeable about the products. The place was very clean and professional and I walked out confident that they really do truly value their customers and even more thrilled that my hunt for a bed is over! I would definitely recommend them anytime. This company really does deserve their A rating in the Better Business Bureau.
Good Place to do Business.
Bought a queen size mattress for my daughter from here and I worked with John he was very polite and easy to work with. I will recommend this place it a good place to do business.
Great customer service!
Great customer service! Out of the 3 other places I visited today in orland the sales staff here is by far the nicest.
Very Pleased with our Experience at Back to Bed
We recently bought a bed from Tommy Chun of Back to Bed in Orland Park. We were very happy with the amount of information we recieved, and it certainly helped us make the best decision. Mr. Chun is very well-informed and enthusiastic about the products that he sells. He said we would recieve the bed the next day, and we did. We were very pleased with our experience at Back to Bed and would recommend it to our friends.
Tommy Chun was Very Helpful and Knowlegable
The store manager Tommy Chun was very helpful and knowlegable about the products. The process was quick and easy. I would recomend Back to Bed to anyone who's looking for a bed. I would definitely go back to this store.
Also stopped by Darwin but the exceptional service proveded by Chris Rega made Back to Bed the obvious choice. Chris was very knowledgable and I would recommend anyone yo this store.
I'd Go Back There in a Heartbeat!
About the best customer service I've ever had buying anything.
Kip and Kyle were incredibly patient and knowledgeable, taking plenty of time to explain things with no pressure at all. We never felt rushed or bothered -- they were the perfect combination of helpful and hands off. I actually nodded off while I was testing the mattress.
We were leaning towards a cheaper model, when Kip pointed out we could get an upgrade, and with all the promotions and coupons, the upgraded mattress was the same price as the model we were thinking of. And when we had a tricky delivery issue, Kip went the extra mile to make it work.
I'd go back there in a heartbeat!
This Store has Excellent Customer Service!
I had a wonderful experience with Back to Bed and with Kip. Went in with my daughter to purchase a new mattress. Kip was very easy to work with, assisting us in purchasing a new mattress. He gave us a great deal on the new mattress, and was able to deliver it quickly. This store has excellent customer service! We will shop there again.
Great deal. Friendly service. Very pleased.
Great deal. Friendly service. Very pleased. Totally exceeded my expectation of shopping for a mattress.
Wonderful to Work With
Kip was great. He insisted I try out the mattresses and he worked with me on the price and offered free delivery. He was wonderful to work with. I would and will shop there again.
Interested in Making Connections With People and Helping Them Out.
Wow--I can't recommend this Back to Bed location enough for anyone in Chicago looking for a new mattress. Kip and my sales rep (Robert, I think?) were friendly, informative and not pushy at all. I'm a few years out of college and recently started my own business, so I didn't have much to spend, but I desperately needed to replace the lump of coils that I'd been "sleeping" on. They helped me find a couple mattresses in my price range ($300 - 600) and then gave me a great deal on the mattress I chose.
The bed was delivered about a month ago and it's settled in well. I'm basically obsessed with it. The delivery guys were total pros--in and out quickly and on time and polite to boot. Definitely earned a tip from me.
Kip and his team seem to be great guys who work hard and are interested in making connections with people and helping them out. I normally agonize over spending over $100 on anything, but I was totally decisive and at ease at their store and haven't regretted the decision at all.
Sleep is totally worth investing in. I can't believe I waited so long to upgrade.
Like Sleeping on a Cloud Wrapped in Another Cloud Sprinkled with Love
In the past, I have had horrible experiences with mattress salesmen/saleswomen. I have been searching high and low, sometimes across several zip codes, to find the right mattress salesman/saleswoman that fits my needs...enter Kip.
Kip not only took my hand throughout the mattress-finding process and showed me what Back to Bed had to offer, but also physically drove me around to other stores and pointed out which mattresses would fit my needs. Obviously I ended up going back to Back to Bed with Kip, and decided on the Tempur-Pedic - Cloud Supreme Breeze (it's like sleeping on a cloud wrapped in another cloud sprinkled with love).
I cannot recommend, nor shall I even attempt to recommend, anyone else other than Kip to help in the long and drawn out process of finding the right mattress for you. Please, stop reading this wonderful review right now, do yourself a favor, and go see Kip at Back to Bed.
This Place is FANTASTIC!
This place is FANTASTIC! I needed a new bed asap since I just moved here, and Kip at Back to Bed was super helpful - gave me a great deal and was able to have it delivered in 24 hours. Delivery service was also great - came w/in the time frame and they promised and were quick and courteous. I would recommend this place to anyone who needs a great bed asap!!
They Want You to Buy What's Best For You
Everyone seems to have had a positive experience here, and I understand why. This place has a customer service that just can't be beat! I can honestly say I have never seen a store that treats its customers like that.
We walked in and said point blank that we needed a bed, but didn't know if the store was in our price range. Kip asked us what our budget was and so we told him a number, slightly underestimating because we thought he would try to sell us something more expensive. He then showed us three models, one that was well below our budget, one that was a little above the number we told him but around what we were actually hoping to pay and one that was about $100 more expensive. He explained to us what the differences were, and went to great lengths to emphasize that the cheapest mattress was a perfectly good product and that if we bought it we would have been satisfied. He encouraged us to lie on the different mattresses for as long as we wanted, and made a point out of leaving us alone to talk between ourselves. In the end we liked the more expensive one the best, but we confessed that we couldn't really afford it. Kip then went off and came back with a list of coupons that allowed us to get the mattress we liked PLUS the box spring PLUS the frame for about the number we were hoping to pay for a mattress. We were in seventh heaven!! And then they delivered the mattress to us for free!
I can't emphasize enough how much we liked this place. You really get the idea that they want you to buy what's best for you, not just what's the most expensive.
I would recommend this store to anyone wanting to buy a mattress. These guys know how to conduct business.
I Would Recommend Back To Bed to Any and All of the People in my Life.
What a wonderful experience I had when I went to Back to Bed. Kip was an incredible salesman that wanted me to make an wise, educated decision that would be best for me. He wanted me to get comfy and try all of the beds so that I knew how it would feel when I spent a significant amount on time in it, and best of all he was not pushy trying to get me to only consider the high end mattresses. He listened to my needs and pointed me in the right direction.
The store was clean and had a great selection. I would recommend back to bed to any and all of the people in my life.
Made Sure That We Got The Best Bed For Us!
Kip is the best. He didn't just offer us a great deal, but he made sure that we got the best bed for us.
Kip took the extra step to help us find different things that was not related to bed or mattress, all he wanted to do was to make us comfortable since we just moved to town few days ago.
This place is awesome!!!
A Stellar Experience!
A stellar experience! Kip and Christian provided a service that was knowledgeable, attentive (but certainly not overbearing), and above and beyond accomodating. My husband and I were in the market to upgrade our mattress but certainly not in a hurry to purchase. This dynamic team made the process so seamless and easy we left with a mattress and a headboard today. Many thanks Kip and Christian for providing such an exceptional experience!
Great Customer Service by Both Kip & Kyle
As others have noted, great customer service by both Kip & Kyle. Very knowledgable, patient and friendly. The store had a nice selection of mattresses in various styles and price ranges. Would definitely go there again.
Just a Real Guy Who Knows his Stuff
I didn't think anyone could possibly know so much about mattresses. Somehow, Kip is this person. Not pushy, not overly salesy, just a real guy who knows his stuff. We had a great experience at Back to Bed and love our Tempurpedic. These mattresses ain't cheap, but they last a lifetime. Considering we spend 1/3 of our life asleep, I say it's worth it. Great delivery too.
Refreshing that they were flexible enough to work quickly and efficiently around my schedule!
I had moved to Chicago 3 months ago from the east coast and because of my busy work schedule didn't have enough time to go through the process of buying and having a bed delivered. I walked into Back to Bed this Sunday morning, after being tired of my air mattress, to see what the process would be to get a bed quickly. This was such a great, quick and painless experience! Who knew!
I was greeted by Kip as soon as I walked through the door. He gave me the rundown of the layout of the store and how to select the mattress that would fit my needs. Being that I didn't have much of a clue of the process, he gave me the space to choose the one I wanted by laying on the mattresses, then we he saw me get comfortable in my mattress of choice and came over and gave me further assistance by letting me know the pros of the mattress. When I wanted to buy he gave me the purchasing/delivery options. The mattress I wanted was in stock and he arranged to have it delivered the next day!! Kip also threw in a bed frame, discounted mattress and an added discount to fit within my budget.
The delivery guys showed up during the agreed upon delivery window to my apartment building. They even called me when they were a half hour away to give me the heads up of their timing. They dealt with my building and door man and got to my door without even bothering me with the logistics of the move in. They setup my frame and helped me put on my mattress support and bed frame cover before adding my mattress to the bed. They were also very polite and removed another unrelated piece of furniture from my place when I asked.
I would recommend Back to Bed if you're looking for great service and a quick and painless purchase/delivery of a bed. Being a professional who works long hours it was refreshing that they were flexible enough to work quickly and efficiently around my schedule!
Definitely be back for a higher-end model in a few years.
We went here based on the steller reviews and I am very happy we did. As others have stated, Kip was courteous, professional and didn't pressure us at all. We ended up purchasing two of the cheapest mattresses in the store and at no time did he attempt to up-sell us. After our purchase he personally carried the mattresses to our car and tied them down for us. We'll definitely be back for a higher-end model in a few years.
Thanks to Robert Liou's Very Informative, Yet Not Pushy Style.
We bought a mattress two years ago at the Back to Bed Algonquin location. The process was very low key and a great experience thanks to Robert Liou's very informative, yet not pushy style. Recently our bed was causing us back aches and had sagging. We stopped in to see if our bed fell under the warranty restrictions. Robert was there and helped us once again. He made the process which I feared was going to be very painful much more smoother than I would have ever imagined! We were able to get a new bed under warranty and are once again sleeping great! Thank you Robert for all your help! We definitely will not hesitate to buy another bed from here again, as well as recommend them to all our friends and family.
Considerate, Knowledgeable, Polite, Professional and Extremely Helpful
Unlike other mattress stores the sales team at this back to bed were incredibly nice and very knowledgeable about their products. We even had to bring in our Irish twins son and daughter and they were very understanding to their childish antics. Considerate, knowledgeable, polite, professional and extremely helpful what more can you ask for.
Knowledgeable and Helpful
My wife and I went to Back to Bed to see about replacing our 20 year old queen sized bed. We worked with Carlos and found him very knowledgeable and helpful. He started us off on the mid priced beds and only recommended other higher priced ones based on our feedback. There was no pressure at all to buy even after we left and came back a week later to try out the bed we had identified a second time. He gave us a great price and the delivery went of without a hitch. We have only had the bed a few days but are very happy so far.
We just recently bought our second mattress and box springs set from Carlos at Back to Bed in Arlington Heights. We have been very pleased with the price and service after sale that we received. Carlos helped to find a nice bed within our price range and then helped us to expedite the delivery so we could have it in time for visiting relatives on Memorial Day weekend. I highly recommend the store to anyone who wants a good price and great service.
Pleased with the Service, Quality and Pricing
I had a great experience at Back to Bed today! Brian helped me find a new queen mattress for my spare room. He was extremely knowledgable and friendly during our whole interaction. I was so pleased with the service, quality and pricing that my husband and I will be back to purchase our daughter's "big girl bed" in the fall.
Walked Out Happy with my Purchase and Experience.
Went in looking for a very basic bed since I had just got priced out by another store at a fairly high price after I stated that I was not looking to break my bank. Brian, the store manager, was very helpful and accommodating. He heard about my poor service I received at the other store down the street and assured me that customer service was his top priority. Long story short- I walked out happy with my purchase and experience.
Pleased with our Purchase and the Service Provided
We visited Back to Bed to purchase a mattress for a spare room. Brian greeted us, explained the store layout and quality differences in the products and then allowed us time to try out as many mattresses as we wanted. He answered our questions, did not pressure us into a decision, and worked with us to arrive on a great price. Delivery, set up and follow up went as promised. We are pleased with our purchase and the service provided. We would purchase from Brian and Back to Bed again!
Great Customer Service by Angelica
Recently just moved into my first apartment and I was in search of a bed. I stopped by this Back-To-Bed store because it was the closest one to my home. When I walked in I was immediately greeted by a nice lady name Angelica. She was very helpful and informative about the beds. I told her I was on a budget and she respected that and helped me find a nice bed for my family. I got a great deal on a queen mattress set and it was right in my budget. The delivery came on time and everything was so nice. I love my new bed and I would recommend this store to anyone who is looking for a good deal who is on a budget. Great customer service by Angelica. She was the only one in there and she took care of me. I felt like a valued customer.
My New Pillow Is AMAZING!
I went in looking for a comfortable pillow and Satyam was great and sold to me a pillow that is AMAZING!! It is designed with a curve in it to allow your neck to rest properly. I have bought a cheap version of this style pillow in the past, only to end up with neck aches but apparently you really do get what you pay for. My pillow was not cheap at Back to Bed but it is the best $ I've spent because I have never slept so well. This pillow was made in Italy and also has some kind of gel that keeps your head at a very comfortable temperature so you don't have to keep turning it over to the cool side.
How important is a good night's sleep? It makes all the difference in the world in my day.
Thanks Satyam! I will highly recommend you at the Back to Bed on Halsted & Diversey.
Professional and Informative
I had been sleeping on a futon for quite some time and decided it was time for a new bed. I did some shopping around and ended up at Back to Bed. The interior was clean, and the place well-kept. I worked with Robert to discuss all of the options: from what I came in originally thinking I wanted, to what I ended up leaving with.
Robert was professional, and informative, as well as great with his time management - balancing time with several other people in the store. He didn't show me things out of my price range, and was an enormous help when it came to all of the financing. He also went above and beyond by taking my crazy work schedule into consideration to arrange the delivery - which was prompt, flawless, and quick.
I have had the Tempur-pedic for a few months now, and I love it. I have been sleeping so much better since I got it, and I strongly recommend Robert, as well as this particular Back to Bed. Thank you for everything!
Extremely Professional, Down-To-Earth, Charming, and Patient!
I got a great, affordable mattress here and the service was exceptional! The man who sold me the mattress was extremely professional, down-to-earth (not at all pushy), charming, and patient! He also had a pretty awesome Australian accent :).
My mattress was delivered right on time, and they were extremely adaptable when I requested a last-minute change to my delivery.
I'd highly recommend this store to anyone looking for a mattress!
Very Helpful and Friendly
Fastest and easiest experience I've had. After doing some research, I decided to give Back to Bed a try. I was in and out with a new bed within 30 minutes.
Robert, the manager, was very helpful and friendly. I never felt pressured to make a decision or choose a bed that was out of my budget.
I purchased the bed at the end of the day and it was delivered the very next morning! Great service. Definitely recommending this place to friends and family!
Ralph's Expertise, Disposition and Patience was Refreshing
For nearly two years, we delayed a good nights sleep, basically because the investment is huge, the process frustrating and we were still living with the mistake of our last mattress purchase. In one of our random ventures into a mattress store, we walked into the new Back to Bed in Carol Stream, greeted by the Store Manager, Ralph Dote.
Ralph's expertise, disposition and patience was refreshing and unmatched by any others we have met through previous shopping trips. Without being pushy at all, Ralph came up with creative solutions to our various concerns: comfort, pain management - and price. We left with two mattresses, an adjustable base, a few pillows, a frame and mattress protectors - for an absolute competitive package deal. If you live in the area and buy a mattress anywhere else before checking in with Ralph, you may indeed be missing the best deal and a good night's sleep for a long time to come!
My mattress purchased at Back To Bed was above and beyond great and wonderful services. The moment I walked into the store, I was greeted with kindness and professionalism. I felt welcomed and comfortable. I was confused on what to buy because I had a spending limit, but Shae explain very well my options in my price range. After Shae with over all the important details I needed to know; I decided to go out of my price range and get something better, that I will appreciate greatly and be more thankful of the choice I made. I decided to put it on layaway, but Cindy was kind to give me a little discount. I was happy for that. Thank you Cindy for that! So, by me going over my budget and all the facts about the bed choices, Shae made his potential purchase into a definite purchase. By me having medical problems and a chronic back disorder, it was time for a new bed for myself; also to get better sleep and less aches & pain. Shae and Cindy was wonderful and helpful to me the whole time I was there. Cindy & Shae, I also enjoyed our short chat, you guys kept me laughing.
Shae & Cindy
Great teamwork you guys!
Besides working for Back to Bed I know Shae & Cindy are wonderful people.
I would like to tell you about a wonderful experience I recently had with Mike Gregg, the manager of store #48 in Wheaton. Upon seeing a television commercial Sunday at 5:25 pm I called the Wheaton store and spoke with Mike about your products. When I inquired about the store hours, he said that although the store closed at 5:30 he would gladly stay late to help me find a new mattress for my son. This was tremendously helpful because I needed to be at work today (Monday). Mike stayed until 6:45 pm helping us with our purchase. Not only did Mike go above and beyond by staying late, he was very helpful and patient the entire time. He is turly a credit to your organization.
We are Very Happy with our Experience!
Steve was very helpful. We were interested in a Tempur-Pedic mattress. He explained the different categories and helped us choose the right mattress for our needs. Initially, it was hgoing to be 10 days until our new mattress could be delivered. No problem. Our current mattress was 16 years old; we could wait another 10 days. 30 minutes after we had left, he called us. Steve was able to find the mattress we ordered at a different warehouse and it could be delivered the next day. Awesome! Steve also explained that it may take a week to adjust to the new mattress. He was right; it took about 5 days to adjust. We are very happy with our experience. Steve is terrific and we would definitely recommend anyone who is in need of a new mattress to go see him.
Whole Experience was Great!
Was very pleased with our shopping experience with Kanton Williams. He was courteous, respectful and very helpful in buying our mattress. The delivery people were just like him, so the whole experience was great.
Thank you so much!
Ken was Knowledgeable, Professional and Very Pleasant
Ken Bloodsaw, Store Manager in Matteson Illinois store, provided outstanding customer service.
I had the opportunity to meet Mr. Bloodsaw today and make a purchase. He was knowledgeable, professional and very pleasant. The service he provided exceeded my expectations.
Sharon was Very Friendly & Knowledgeable!
Sharon Dreger did a great job with providing information on the sale items! She did such a good job. She sold me on the mattress set and the protector for the bed. She was very friendly and knowledgeable!
Superb Customer Service from Steven John + Staff!
I stopped in to explore the possibility of buying a mattress that would be comfortable for years to come, but not be overly pricey. I received superb customer service from Steven and his employee, as well as delivery as scheduled. The customer service is what helped me decide to go ahead and purchase that day versus waiting until another time. I do not regret my decision. Kudos to Steven John and his team.
Thank you Aris for your Help and Honesty.
I want to thank Aris for his help and honesty. I did not feel like he foreced us into anything - just answered our questions. I would recommend the Tinley park store on 159th and Harlem to anyone.
Scott was so Helpful!
I had a wonderful experience at the store in Vernon Hills. The manager Scott was so helpful and I will recommend this store to everyone. Thank you Scott for being so knowledgeable and helping me like you did.
Aaron was Friendly, Polite, and Very Informative
Aaron was a great salesman. He was friendly, polite, and very informative. We feel the quality and prices were great. Shopping at Back To Bed was pleasant experience.
Jason was Helpful and Ensured we were Happy.
I'd like to express our gratitude for Jason Rainwater's (Chicago/Clybourn manager) help upon our recent visit. He was exceptionally helpful and ensured we were happy.
Chris Was So Helpful!
Chris was so helpful and directed us to our new purchase that we have had for a week now. After having our old bed for almost 20 years and we knew it was time for a new one, so we tested the mattresses in the show room and went with one within our budget. He allowed us to test the mattresses without any sales pressure and helped other customers while we made our decision. I would recommend this location for anyone looking for a mattress and not know where to start, make sure you do research and come with a budget in mind to control your spending urges and not go for the expensive bed if not necessary.
Positive Letter - Kyle Kopsel
In October my husband and I bought mattresses from your store. Kyle helped us with ordering and arranging the shipment to Portland, Oregon. We were both very impressed
with Kyle. He helped us greatly with the choices we made and was very attentive to our needs. He really follow up and made the process go smoothly.
Also, Bob (in Itasca?) worked hard to have the mattresses delivered when we needed them. We will certainly use Back To Bed
in the future and will recommend your location.
Truly Enjoyed Looking for a Mattress for my Mom!
I Truly enjoyed looking for a mattress for my mom. Aaron was very helpful and kind with my mom and I. Aaron really knew his mattresses. The prices were great. Glad I came into your store and so was my mom.
Thank you so much for the help!
Bob William Manager, Professional
So often it is a complaint that is being sent however, I cannot express how amazing my recent experience was at your Lake Zurich. II store! your manager, Bob Wiliams was beyond helpful and accomodating. Most of my recent purchases were at the Kildeer, Il store where I was not a fan of that manager! Bob went out of his way to help with needs yet he was not pressuring at all. You are very lucky to have such a professional and personable employee. Kudos to you!
I wanted to say how great Ruben and Angela are! They work in the store in Berwin, IL They both are great sales peolple and helped me to the fullest. I purchased a bed from Ruben... Then I knew it was too much for me after thinking about it. I visited Angela and she helped me out and threw the frame in the mattress set for free. But unfortunately the person who was going to receive the mattress lost their home and could not take the matress and I had no where to put it in my home. Angela worked with me when I came in from a long day at work and asked if I could be refunded my money I put down. She did and I greatly appreciate it!!! They are great and amazing!!! Just wanted to compliment them and let you know. Thanks, Amy
Good Custumer Service
Just wanted to say thank you to BACK TO BED in Bloomingdale & Shayne Shiner for providing us with good custumer service with making a very difficult decision. Thank you Shayne!
Ron & Diane W.
Experience Was Very Positive
My husband and I stopped in Back to Bed in Bloomingdale and had the pleasure of meeting Shayne. we were looking for a replacement mattress for our guest room. Shayne was very helpful in explaining all of the different mattresses and pointing us in the direction of the best one for our application. After trying several different mattresses out we decided on the Beautyrest St. Andrew Plush. It was delevered today by two very politeand helpful delivery men. We plan to sleep on it for a couple of nights but so far it seems very comfortable so hopefully our guests will agree! Our experience was very positive.
Bought a bed tonight at the Crystal Lake store from Greg. I was very happy with the experience from start to finish. Greg was very helpful with the purchase of our son's first bed. His knowledge of the beds and his friendly personality made us feel confident we were making a good decision.
I want to write about how amazing Sharon was and her knowledge of the tempur pedic line of mattresses. She made my decision to purchase a bed that much easier. She is a true professional and I will tell my family and friends. The addisosn store rocks. thank you.
recommend Back to bed
To whom This May Concern:
My salesman needs a VERY VERY big pat on the back. He was GREAT. I went shopping with my sister and I ended up buying a bed as well.
I always am leary of salesmen, due to some very very bad experiences. Bob Williams at the Lake Zurich, IL store is wonderful. I felt he was looking out for our benefit and happiness and not just a good sale for his records. I also enjoyed working with him because is of the generation that understands hard work and not much money. Things are not disposable all the time, I am very pleased so far with the merchandise and would and will highly recommend Back to Bed. especially Bob Williams. He is a WINNER.
Island Lake, IL
I went to the Lake Zurich store looking for a mattress based on a commercial for $199 thru Monday 11/26/12.(I knew this would NOT be the product for my needs, but it gave me a starting point!) Bob Wiliams was GREAT and explained about the differences in mattresses and had me test several. I currently have a sleep Number that no longer holds air, and I wanted "good support". I decided on the Simmons St.Andrew style and was VERY pleasantly surprised when I could get delivery the next day! Bob is valuable asset to your company, with his knowledge and personality in addition to his professionalism. It was a pleasure doing business with Bob Williams and I will be sure to pass my positive experience on to others.
We Love Our Bed
Thanks you Kanton Williams! Me and my wife bought a Miforma mattress from your Dekalb store 15 months ago. We love our bed today just as much as our first nigt. Also, Thanks for not being just another :( mattress store!
Hi, I'm writing to say what a great experience I had at back to bed. I was helped by Satyam at the store on Halsted and Diversy. He was very knowledgable about the mattresses and pillows so I felt quite comfortable making the large purchase of two mattress sets two headboards and two fantastic pillows...in addition, Satyam arranged for delivery in time for my sister's visit.
I felt like I left with new beds and new friend!
I will recommend Satyam to help anyone I know who is looking for mattresses and pillows including my design clients.
Thanks for a great experience at your store
Bob was very friendly. We told him what we were looking for and he followed our wishes. Bob knew what he was talking about. We brought on saturday and delived on Monday GREAT SERVICE. Thank you Bob
Mike Gregg was very helpful
I just wanted to let you know how happy I am about getting our new beds. I have to say Mike Gregg was very helpful. he also was very knowledgeable on all the beds. We never purchased a Memory Form bed. Mike took his time with us and answered all of our questions. Tonight will be our first night sleeping on the new beds.
Hoping for a great night sleep!!!!
I had a great experience buying my mattress set at the Orland Park, IL. location. Joe Salforgood and Tommy Chun were excellent at listening to my mattress needs and budget. They gave me the best mattress I could buy.
Great job guys!
The Service Was Exceptional
All of our beds have Back-to-Bed mattresses/box spring sets and Sunday (yesteday) we went to the Lake Zurich, IL store to look for a replacement for a Beautyrest King set that was over 7 years old. And as we experienced 7 years ago the service was exceptional. The manager was extremely knowledgeable and responsive -- listened to us and made suggestions that were very helpful in making our decision. He was able to look up our buying history and we found the perfec replacement quickly. And best of all the new set is being delivery today (Monday, which is the next day)! thank you for making our experience a real pleasure
Recomend Back to Bed
This was a first time buying experience for my wife and i. As soon as we walked in we were greeted by Angelica The sales associate, She was very educated with all types of beds.. My wife and i are side sleepers, she showed us around and had us lay in many beds before we decided with our decision. thanks to Angelica My wife and i will finally get good nigt sleeps that will be back painless. Our delivery was 2 days later, The men also took our old beds out and with them. This was a very clean and pleasant store! I will recomend all of my friends to back to bet (Angelica) Again everything was smooth and pleasant
Store Manager Bob at the Lake Zurich location provided me with one of the best shopping experiences of my life. Me and my girlfriend went in with the usual apprehension one has when considering a large, fairly important purchase. After asking all the right questions he had us steered towards two possible beds, and after patiently waiting for over an hour while we tested the two, filling the time with polite conversation, we made a choice. At no time did we feel the typical pressure one gets from salesmen,and once we had a bed picked out, we were rung up and on our way, all questions answered and happy as can be.
After almost 2 months with the new bed, I had decided it was really not the correct one for me. I called the store and a polite associate recommended that I come by and see Bob again. Bob recognized me and asked about my concerns with the bed and again helped me select a new bed based on my experiences with the old. Once again, my anxiety about such a large exchange was eased by his friendly demeanor. Thanks for making my buying experience a stress free one
I really enjoyed my experience at the Naperville location. John was wonderful to work with, very honest and sincere. It was nice to have a sales person who was kind & not pushy, It was a pleasure dealing with him and I will continue to shop there!
person so friendly
YOUR STORE AND STORE MANAGER IN OSWEGO IL GET A THUMBS UP. I HAVE NEVER MET A SALES PERSON SO FRIENDLY OR SO KNOWAGBLE ABOUT BEDS. HE GAVE 100% TO INFORM ME ON DIFFERENT MATTRESSES. I WILL HIGHLY RECEMEND YOUR STORE TO ALL MY FRIENDS. THANKS YOU
I just purchased a twin size bed for my son and the manager at the South Elgin store Blaze was wonderful. He took great care of me and even was great with my kids. he was super friendly and understanding. Thank you
Great Customer Service
Great Store In Bradley, Illinois the salesperson Joe was great he answered all our questions and concerns. Our son loved his bed we will be purchasing a couple more beds we need. Great products, Great prices, Great Customer Service....Love Your Store I give your 5 Stars for EXCELLENT!!!!
I just wanted to let you know that Steve was great when I was in the store on Tuesday. He helped me find a mattress to alleviate my back trouble and was able to get it to me NEXT DAY! I have had it for less than a week and have been sleeping through the night. It has been years since that has happened! My back no longer aches in the morning when I get up and I am able to keep up with my puppies. Steve is a live saver! I am recommending him to all my friends who are in need of a good mattress and want someone who will find the right mattress!
Great Customer Service
I had a great experience recently at my local Back to Bed store. Tommy Chung, Area Manager in Orland Park was extremely helpful. The whole process of choosing the right mattress in my price point was much easier thanks to Mr. Chun. It is nice to receive such great customer service. Too often, customer service is neglected or dismissed as unimportant. I will definately shop at the Orland Park Back to Bed store again because if this.
Great Experience and Wonderful Products
I had a wonderful experience purchasing a new mattress from Scott at the Vernon Hill location. He's very knowledgeable, helpful, fair, patient, goes above and beyond, and most importantly, didn't make me feel any pressure to purchase whatsoever. I couldn't make a decision on my first visit, so Scott encouraged me to take my time, so I could make the purchase that was best for me. When I returned a week later, I quickly made a decision and purchased a mattress & pillow that I couldn't be happier with! Scott made the entire process easy, comfortable and stress free from start to finish!
Thanks so much to Scott & Back to Bed for the great experience and wonderful products!
She Was Extremely Helpful
I went in and worked with Amy Workman. She was extremely helpful with picking out my bed. she also let me take my time laying on them to make sure I got the right one. She is always so friendly at the store and I have recommended her to others since then.
l Recommend Back to Bed to all My Friends
Another satisfied, well rested customer! My husband and I are very pleased with our second Back to Bed South Elgin, IL experience. The manager, Blaze Villoria, took very good care of us (even on his day off)! Blaze was very informative and we were impressed with his follow up. We are now the happy owners of a ComforPedic from Beautyrest and couldn't be happier. I recommend Back to Bed to all my friends! Thanks & keep up the good work!
Chris Was Amazing
Chris Harris was AMAZING! Very knowledgeable and kept the atmosphere very laid back, not pushy at all. Made the mattress buying experience fun and informative.
Chris Was Honest
I was really happy with what we found here - Chris H. was honest (told us some of the negatives about different options and didn't try to push only the positives), understood what we were looking for and really made us feel like we were being take care of. My husband & I were taken once before with a mattress - never again! We did our research, had a fairly good idea of what we were looking for and I was watching out for the bullsh*t that some sales people try to pull. I went in with my radar fully on - and still Chris H. won me over. He was funny, charming and open. He told great stories and make the experience a lot of fun!
My wife and I were lookin for a new bed and just so happened to drive by Back to Bed in Aurora on Route 59. We had looked at other stores but from the moment we walked in Brian was honest and forthcoming with his sales approach. In fact, it did not feel like a sales approach at all. He figured out what our needs were in respect to comfort, quality, and price. Brian started us off by putting us in the lower end of the type of beds we were interested in and showing us the difference in quality and really explained the difference. He was very knowledgeable in ALL of his product lines. Whent my wife and I narrowed down are search to two beds, Brian continued to show us his vast expertise again. He told us about the differences in warranty and return policies that were offered between the two beds and from there it was up to us to make an educated decision, which was quite easy to do thanks to his help! He did not hassle us at all nor did he push us or steer us toward one product over another. If I had to rate this store on rate this store on a five point scale I would give it all five's across the board!!!
Very Pleased to Purchase
We just want to let Kanton at the DeKalb store know that we totally enjoyed our buying experience last evening. This is our second purchase from this store and we were very happy both times.
Also, we want to say that Ricardo and his assistant did an outstanding job with delivery, set up and removal of our old mattress.
Ricardo was early. He called an hour before arrival. He and his assistant were very professional. They added to our whole buying experience!!
Again we are very pleased to purchase bedding from Back to Bed.
l Love my New Mattress
Blaze is Amazing!!
I have been looking for a new mattress set so I started at all the big box stores and I couldn't find an employee who knew anything about any the mattress sets they sold! My daughter saw your ad in the paper, called and talked to Blaze who invited us to his store. He explained each mattress,how they were made and the comfort each provided. He never pushed me outside of my price budget which I appreciated. Blaze is wonderful and made my decision easy on which mattress to purchase. He set up delivery the next day and I received the same respectful and professional service from your delivery associate Ricardo. This was a great experience and I will tell my friends to make their next bedding purchase from Blaze. I love my new mattress!!! Thank you
Earl he Was Fantastic
Worked with Earl at the Berwyn store and he was fantastic. Earl is very knowkledgeable and had an answer for every question. I am a very picky buyer but Earl was patient and professional. Earl also helped me set up a delivery that worked within my busy schedule. Earl seems like a natural salesman and was a pleasure to work with.
Thanks for New Bed
I was looking for a new bed that would ease my lower back pain. I had bought a Laura Ashley Home edition bed less than a year ago and was waking up with lower back pain in the morning. The bed seemed too firm, even though it was labeled as a "super pillow top plush" bed. I came to the Algonquin Back to Bed store on Randall Rd. and the manager Robert was so knowledgeable, kind and helpful. He explained to me that the firmness was due to the intercoiled or interconnected springs rather than single independent springs that would allow for more compliance. I bought a King size Simmons Beautyrest Classic bed with a St. Andrews plus euro top that I just love. It is so much more comfortable and I no longer wake up with back pain. Thanks you, thank you, thank you.
Extremely Happy With the Service
We recently purchased a Sealy Inspiration Optimum Mattress and we were extremely happy with the service that was given by Aaron Hernandez. He was knowledgeable, kind, helpful and not pushy in any way. My wife and I found a mattress very quicky and easily with his help that we are only happy with!!
We had already gone to another store that was closer to where we live and we found the service to be awful. So, it was very refreshing to go to your store and find such good service.
We are already recommending friends to your store and to particulary deal with Aaron Hernandez.
Thank you for training your Staff so well!!
I recently purchased a TempurPedic mattress and want to rave about the salesperson who helped me. After visiting 2 of your other stores, I came across Satyam Muench who actually made me feel so comfortable and was patient with me for the 2 hours I spend in the store. He answered all of my questions, with I repeated over and over, and was very reassuring of my doubts and hesitation. He also took the time to "fit" me with the correct pillows, which I LOVE! He provided me with a great experience in making avery EXPENSIVE purchase for me. I would recommend ANYBODY go to Satyam for any purchases. I also met Matt at the Skokie store, and found him to be very helpful and willing to speak with me about my purchases.
Great Customer Service
We would like to take a minute to recognize the great customer service we received from Bob Williamson at your Lake Zurich, IL store. Bob was extremely helpful in assisting us with upgrading a mattress for my husband who is recovering from major back surgery. Bob was very knowledgeable and took his time showing us different options and really made us feel like he cared. This type of experience is what makes us returning customer. Thank you for always taking care of us!
Barb & John H.
Great Customer Care
Thank you for your great customer care. Our mattress is now perfect for us!
All the best!
Emma & Leif
Emma & Leif
Thank You for your Great Customer Care
Thank you for all your help in picking out a bed - we also wanted you to know how much we appreciate you going out of uyour way to accomodate delivery due to the death in the family. I dropped a note to corporate too - they need to know when they have good people working for them.
Great Job John
I recently bought a mattress from John Ohaver at Back to Bed in Naperville. I can honestly say that I will never go anywhere else when I need another mattress. Not only did he leave me alone to try every bed in the store for as long as I wanted, which I did numerous times, he didn't try to sell me anything, Unlike most of the other bedding stores I went to, where the salespeople were worse than a used car dealership. He didn't try to overload me with technical stats or tell me how his prices were the best or put down his competitors - he simply asked what I was looking for, gave me a few pointers, and then walked away and left me alone to try mattresses. Go figure;-) I ended up liking basically the cheapest mattress in the store, and he didn't try to upgrade me or sell me extras. He encouraged me to do what felt right, even though I'm sure it didn't add much to his bottom line. On top of that, he gave me an incredible price on the mattress! Way better than any other stores. The store is also well laid out and very comfortable. Delivery was very prompt, and he even went out of his way to arrange it when I could be home from work. Nothing but class and professionalim. I actually liked shopping for and buying a mattress. John is a stellar manager and salesman. Thanx John!!!
I was extremely impressed with the assistance Brian Owens provided. I feel that I made an informed decision based on his advise
Thank You Great Service
Thank you Eileen Norman for all your help when purchasing my new mattress. I was unsure what type of mattress I was looking for. Eileen advised me to try every bed in the store and lay on each mattress as long as I wanted to, I did not feel rushed. Everyone I deal with including the delivery men were very professional.
Thank you Back to Bed!
Wonderful New Bed
I had the pleasure of dealing with john while buying my bed last month. He was extremely kind and has the best interest at heart for what kind of bed would be best for you. He was willing to work with you to get the perfect bed that will give you the best nigth sleep you can possibly get.
I bought a memory foam mattress from John and it is wonderful. It took about a week to break the mattress in and now it is like sleeping on a cloud. John and an employee by the name of Mike we very helpful when it came to selecting a bed and were quite insightful. I would recommend going to Back To Bed to anybody to find a wonderful new bed and have the pleasure of talking to and purchasing a new mattress from John.
Our Visit to Back to Bed Was a Fun Experience
I went with my friend Diane who wanted to buy a mattress set. The salesman, Mike Gawlik, a veteran, was a pleasure to deal with. He was very personable and informative, just a great guy. we couldn't say enough about him and his friendly, comfortable demeanor. Because of him, our visit to Back to Bed was a fun experience. Diane bought a $3,000 mattress set to help her with her back problems. thank again, Mike!!
After two years of procrastination, my husband & I had to face the overwhelming task of replacing all the home bedroom mattress. We had checked many other local stores with reputable name brands and new technology but finally settled for shopping at Back to Bed store for a king size set, queen set and half full set because of the choices that this store offered to us. It has been one month since our three sets of mattresses were delivered and we are very pleased with the products, much thanks to the suggestions made and help of Scott P. (Store Manager) provided to us. The delivery staff was puntual and very careful with the removal of the three old sets and installation of the new mattresses. We have been sleeping soundly and feeling much better in the morning, and so are our house guests-my mom, sister and brother-in law that just arrived for a visit. To anyone currently looking for a new mattress, we highly suggest a trip to Back to Bed on Milwaukee avenue -Rt.60, Vernon Hills, Illinois and see what they have to offer. Save yourself the waste of time driving from store to store looking for the best mattress technology and the best deals because it is really not necessary, just check any Back to Bed stores first and you might solve the selection and purchase of your new mattress in less time than you thought. Pricewise, Back to Bed offered us the best deal and we are very hard to please customers. Thank You, Scott P. and Mark for your patience and knowledge.
Brian & Magdalena J.
Recentlly made a new purchase from the Orland Park Store managed by Tommy Chun and found a very knowledgeable helpful individual willing to provide his service regardless of the level of purchase. Delivery service was fast, efficient, and courteous.
Will definitelly recommend this store location to anyone in need of new bedding.
Thank you for the Simmons St. Andrew mattress. I'm sure there are more expensive ones that are better - but - I personally am very impressed with the "sink into"comfort of the St. Andrew mattress.My back pain is not gone because it is a back pain that a mattress can only help and not correct. That being said I have definitely been helped with a comfy night's sleep. Again, I really like the sink into feeling!!!By the way; I hope things go real well for you. At this point I can only see that you are well on your way to being a leading store for Backto Bed. At any rate - "I" certainly hope that success story becomes a reality with you. You deserve it. If you can, respectfully ask the company if they could upgrade the Michigan City store front to look a little more elegant - like the internet pictures. I grew up in architecture and desing and I know that an upgrade can be done for little in cost but result in outstanding curb appeal. We'll be in very shortly to get one of those mattress covers from you.
Dean and Sherry Kaiser; Valparaiso, Indiana
Dean and Sherry K.
great job Scott Baish
I just wanted to let you know the great job Scott Baish at the Geneva Ill store is doing. In January after many months of waking up with sore back, neck and shoulders my husband and I decided to shop for a new mattress. In our area there are several stores in close proximity to each other and for whatever reason we visited your Geneva Store. My past experiences with mattress store salesman had left me with the same feeling I get when visiting most car dealers. I wan to run for the door when they approach me. Scott did an amazing job of dispelling all those experiences and was very professional and knowledgeable. He had great communication skills and made the process most informative and almost fun. The matress he sold us is amazing and my husband and I have stopped waking up to aches and pain and look foreword to climbing into bed at night. He deserves Kudos from his bosses as he does a great job.
I recently purchase two beds from Matt Frick, Skokie Store Manager, and wanted to comment on the excellent service I received. Matt was very helpful at the store and, when I realized that I selected the wrong foundation piece for one of the beds, he facilitated deliverely of a replacement foundation in a timely and efficient manner. It was very easy to do business with Matt, he was proactive and provided superior customer service. I will definitely recommend Matt and the Skokie Back to Bed Store and will be back whenever I need a mattress. Great job Matt!
Good Night's Sleep
We bought 2 memory foam double beds. After 2 weeks, the faint odor is gone and my back doesn't hurt! I slept 7 hrs the first night. Christ said I'd sleep like a baby and I did. I was worried about odors these products have, but Christ said the faint odor would disapate in a week or so it did!
The only slight problem is the sheets don't fit as tight as on a regular mattress. But its a small price to pay for a good night's sleep!
We're Both Happy With it!
Time to buy a new one!! Many new styles to choose from. Alex was helpful with features and details. We were comfortable on nearly every mattress we tried and chose a Queen Lake Street Plush mattress and a matching box spring. A big change for us.I like firm, my husband likes softer. I sleep in all positions, he's a side sleeper.Final conclusion? We're both happy with it! Very little motion transfer-like Goldilocks sais: This one is just right!
You Have a Customer for Life
You have a customer for life because of the great job Matt did!!
I'd Recommend Robert and Back to Bed to Anyone
I adored my old Simmons Beautyrest bed and decided to shop around to start pricing. I found options and pricing online but wanted to start visiting stores to test drive all diferent models.
I read reviews on this store and was compelled to start here because of the convenient location and the things people had said about Robert. After walking in and talking to him, I Knew my search was over. He's very passionate and knowledgeable about his industry and very quickly assessed what I'd need for my comfort and price range. He listened to me and didn't push me to buy something, just gave me suggestions and helpful tips about the beds I was looking at. He was fun to talk to while he helped me choose the bed I didn't even know I was looking for that was perfect for me.
The purchase was painless and the delivery process went smoothly. They came when they said the would and took my old faithful bed away and gave me my new fovorite thing. My Queen Wesley Plush is lovely and while he was right that it takes 30 days or so to break in and let it conform, I'm still very happy with it a month and a half later.
I'd recommend Robert and Back to Bed to anyone, and I have about 5 business cards should it come to that because Robert stapled them to everything willy nilly. Cheeky... :)
Everything Went Very Well and I'm Quite Pleased
Bought our newmattress set yesterday; took delivery today. Everything went very well and I'm quite pleased.
We strongly Recommend Visiting the New Carol Stream Location
WE LOVE RALPH!!! Last minute, we had to purchase a new bed due to finding out I had severe allergies. We walked in and Ralph instantly greeted us with a warm, friendly smile. This was the first big purchase my boyfriend and I have made together, so we were a bit nervous! Ralph helped us find a mattress that was comfortable and cost effective! The best part of our whole visit was that he was honest with us and actually used the same mattresses at home. We strongly recommend visiting the new Carol Stream location or, just pop by and say, "Hi" Thanks Ralph!!!
Carmella and Tom
Matt was wonderful
Kim is scheduled for knee replacement surgery. We wanted to upgrade the mattress in our guest bedroom for her eight week recovery. Thankfully, we ran into Matt Frick at your Skokie store. Matt was wonderful. Not only knowledgeable but extremely profesional. After almost two hours, with Matt's guidance, we purchased the TP-Cloud Supreme Matrress with Adjustable Base. Bottom line...if I owned my own company, I would try to hire Matt! Thanks, Chuck Cousineau
Chuck & Kim C.
We definitely recommend Shae!
Bought our bed today from Shae & we're extremely pleased with the outstanding service & friendliness. Not pushy, extremely helpful and made the whole experience pleasant. We definitely recommend him!
First and Only Stop!
This was our first and only stop on our search for a mattress. Shae was very helpful and we did not feel it was necessary to look further.
Great Salesman Bob
Just got a mattress delivered yesterday and wanted to make sure you guys know what a great salesman Bob williams is!
Mike Gregg did a Fantastic job
Mike Gregg did a fantastic job of helping job of helping me get my new sleep system. My new bed was delivered on Saturday and I am very satisfied with the level of knowledge and cortesy expressed by all employees associated with back to bed. Thank you for a great product and a great shopping experience.
Tommy Chung he Was Very Courteous
On September 12th, 2012, I purchased a king size tuffed headboard. The price was $590.97. I was unhappy with the installation and after living with it until now called the store and reported my unhappiness the manager by the name of Tommy Chung from the Orland Park, IL store came to my home after work hours and fixed the problem. Not only was it raining that night but he was very courteous and couldn't have been more helpful. A big thank you goes to him and he should be recognized for going the extra mile. I understand the installation man is no longer with Bed to Back and I am certain that will only be a plus for future customers.
Aaron was Great and Very Helpful
Aaron was great and very helpful. My husband went to several stores and came back to Aaron to purchase the right mattress. I came back with my husband to check out the mattress and I wanted a different one. Aaron was very gracious and with the right information and I love the one we have. He was very knowledgeable about his products. Very easy to talk to. Did not try to push us into just anything. We will surely recommend him to or friends. Thanks Aaron
Purchased a Great Bed, at a Great Price, from a Great Person.
To Whom it May Concern:
My wife and I were in the market for a new bed. We checked several different bed stores over a one month period, including other Back to Bed locations. However, when we entered the Back to Bed in Naperville, we were certain we were going to purchase our bed from this location. Although, all the stores had very good selections, competitive prices and a variety of finance plans. We purchased from Back to Bed in Naperville because of their sales staff....mainly employee John Ohaver. John greeted us as we entered, was very helpful and never over powering or pushy. He made us feel as though he was a long lost friend and his only mission was to help us figure out what would be the best option for us. Needless to say, we purchased a great bed, at a great price, from a great person. In fact, while speaking to John he discovered that we had purchased a bed from a different bed chain 8 years ago. The older bed had a huge dip in the middle and we needed to replace it. When John found out the name of the other store, he informed us that the other bed chain had gone out of business and that Back to Bed had bought out that particular chain. John then proceeded to call the bed manufacturer and informed us that his store would honor the warranty on our old bed.
If you want a queality bed at a great price....look no further than the Back to Bed in Naperville. John and his staff make the customer feel important, are never pushy and are truly out for the customers best interest.
Thanks John (Back to Bed)